Tire Warehouse
Auto body shop in West Chesterfield, New Hampshire
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The online appointment scheduling system DOES NOT WORK. CALL TO MAKE APPOINTMENTS!!! Guys are nice enough but understaffed usually. Waits are crazy long even for simple stuff.
Reply from the business:
Dec 23, 2023Thank you for letting us know about your recent visit to Tire Warehouse.
We arrived in VT for a Thanksgiving holiday, only to discover the next morning that one tire had lost 15 lbs overnight. Tire Warehouse took us in on Thanksgiving eve and found the teeny piece of metal that had punctured our tire. They were fast, efficient, friendly, and incredibly generous. We can’t say enough good things about them.
Reply from the business:
Dec 23, 2023Troy Resch, thank you for your kind review; we are happy to pass along your comments to the team here at Tire Warehouse!
Reply from the business:
Nov 23, 2023Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Make an appointment and call to double check before you go. After going there for the third time with an appointment, I'm happy with the knowledge of the outcome the employee gave me. I wish they were not short staffed.
Reply from the business:
May 23, 2023Natasha Russo Andrews, thank you for your kind review; we are happy to pass along your comments to the team here at Tire Warehouse!
Walked in on a Saturday to have four tires swapped out and without hesitation they got right to it
Reply from the business:
Nov 23, 2023Kevin Cheely, thank you for your kind review; we are happy to pass along your comments to the team here at Tire Warehouse!
Really frustrating when you book an appointment online and show up only to be told that they don't use their online booking system. If they're not going to use it, they shouldn't allow it to be booked on the Tire Warehouse website. Don't book online they don't use it and will not honor the appointment.
Reply from the business:
Nov 23, 2023We are disappointed to learn of your experience here at Tire Warehouse, but will take this opportunity to improve.
Made an appointment online weeks in advance and it was Confirmed through email and text, got to my appointment and was told “oh the online system doesn’t work well, it’ll be a long wait because we don’t have you down for an appointment ” Extremely frustrating to hear after driving 35 minutes for your appointment. Complete waste of time. Will be taking my business elsewhere.
Reply from the business:
Nov 23, 2023We are disappointed to learn of your experience here at Tire Warehouse, but will take this opportunity to improve.
Had a flat . Fixed it quick.
Reply from the business:
Oct 23, 2023Ben Tweedy, thank you for your kind review; we are happy to pass along your comments to the team here at Tire Warehouse!
Given a price over the phone. Went in, had service done, bill was 25% more than quoted on the phone. Excuse given, counter personel could have cared less. No estimate/price was given in person before work performed, so believed price off phone was correct. Poor business practices and customer service. Get a printout of cost before work performed.
Reply from the business:
Oct 23, 2023We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
I recently had the pleasure of experiencing truly excellent service at the Tire Warehouse # 0989 in W. Chesterfield, NH. I was concerned because my vehicle had out of state plates that I would be treated and charged a higher rate for service. The Tire Warehouse provided me with honest and fair service. My tire could be fixed instead of replaced! Thank you J. Tortorelli for making my day.
Reply from the business:
Oct 23, 2023Barbara Miller, thank you for your kind review; we are happy to pass along your comments to the team here at Tire Warehouse!