Safelite AutoGlass
Auto body shop in Waterville Valley, New Hampshire
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Reply from the business:
Jul 23, 2023We appreciate your business, Frank!
Reply from the business:
Jul 23, 2023Thank you for the five star rating, Kimberly!
Fast and efficient
Reply from the business:
Jun 23, 2023Wonderful! We always appreciate hearing from a satisfied customer, Rob.
These folks are terrific! They squeezed me in to the last appointment on a Saturday! I had a massive crack from a rock hitting my windshield. They were so friendly--even called to see if I wanted to come in earlier than my scheduled appointment!!! And they did a terrific job. My new windshield is better than the one that came with the car!!!
Reply from the business:
May 23, 2023Wonderful! Happy to hear you're pleased with your service!
Staff was extremely quick and enthusiastic. Would definitely come back to this location for service
Reply from the business:
May 23, 2023Thank you, Jordan! We're proud to have your business!
The gentleman who fixed my windshield was kind and courteous. He explained everything well, from start to finish.
Reply from the business:
May 23, 2023Thanks so much for sharing, Kelley! We're glad you had a good experience.
Reply from the business:
May 23, 2023Thanks for the rating!
My first experience with Safelite repairing my cracked windshield was wonderful with Drew and his team. However, when I had to return for a broken rear window, they dropped the ball in a big way. They incorrectly ordered the wrong window 3 times, taking almost 5 months to try to complete. I made multiple trips to the shop. There was little to no communication with me during this time. I kept waiting to hear from them. They blamed the pandemic for the delay. After the last dibocal, I gave up and went through the dealership. They were able to replace the window, no problem. I would think that as a Glass company, Safelite would have gotten it right the first tiime! I won't ever do business there again because of this experience!!!!
Reply from the business:
May 23, 2023Thank you for taking the time to share your review, Robin. Our apologies for the frustration of the service delays.
THE WORST AUTOMATED PHONE SYSTEM
Reply from the business:
May 23, 2023We apologize for your dissatisfaction, Tim. We are currently directing customers to chat or text with an agent at www.safelite.com/contact-us, for quicker assistance.
Must have been 100+ degrees in the garage today and the guys in the shop were working like animals. Great job!
Reply from the business:
May 23, 2023We're always happy to help! Thanks for the kudos, John!