After a month, they finally got the glass right and installed, after 2 visits to store they sent tech out with right glass and installed onsite at home at no additional charge. Rated at 4 due to excellent customer service and fair resolution. Otherwise it would be a 1 star visit.

I was in and out of there in under 1 hour for a replacement windshield on my F-150. Staff was courteous and kind. Wifi, restroom, and snacks available while you wait. There was even a Keurig for coffee. They did great work - the entire process was simple. I highly recommend going here.

EzPz in and out 1 hour

Thanks Drew and your work associate we where on vacation in New Hampshire in and out

I don't understand companies that just use artificial intelligence to answer the phone and will not let you speak to a representative. I tried 10 different ways to get to an actual human and they kept trying to funnel me to the website. I drive for work and I can't go online and do things on my phone and the only time I have to take care of personal matters is when I'm on the road and it's much easier for me to talk to a human. Safelight just lost my business because they won't allow me to talk to a person and I don't have time for your website nonsense.

Great service had windshield replaced they had to ship in 4 windshields for my tesla MYP 22 and they made it happen same wk even after delays they made it same day with personal delivery of the factory tesla glass and calibrated everything

I was frustrated with Portland Glass when I found Safelite near me. They got me in quickly, sent me friendly reminders. Once I arrived, I was pleasantly greeted and expected. While waiting, I was offered free water, coffee, snacks. But most impressive was the employee on the phone confirming the details of upcoming appointments, always ending with "we want to make sure were we're connecting with right vehicle so we can give you the best service." Frankly, I was stunned!! This extra step provided superior customer service, some I rarely see any more. At this point, i wont take my car anywhere else. :>)

Replaced glass quickly however forgot to put an inspection sticker back on and was pulled over twice. Can never get ahold of a human to talk to and can’t leave a message. I’d rather go to windshield dr because of this. So good repair. Prompt. Just careless mistake leading to other issues. Annoying at best.