Nucar Nissan of Tilton
Auto body shop in Tilton, New Hampshire
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Reply from the business:
Oct 23, 2023Thank you so much for taking the time to share Samantha! Your feedback means a lot to our team members! We are so glad to hear we were able to provide you with an excellent experience! Thank you and we look forward to doing business with you again!
Reply from the business:
Sep 23, 2023Thank you so much for sharing Tom!
really like the way everything was handled . its great , I will use you in the future
Reply from the business:
Sep 23, 2023Thank you so much for sharing!
my service advisor Travis Boucher was very helpful and kept me informed throughout the time my car was being worked on, he was an A+++ for me and the service manager when I picked up the car went over all the details of the work done another very nice professional nice person made feel at ease bringing my Nissan to nucar of Tilton
Reply from the business:
Sep 23, 2023That is so good to hear Bob! Our whole team loves hearing feedback like this! We look forward to doing business with you again in the future!
I had a Nissan Armada specific issue with my vehicle false starting periodically. This is a known Nissan issue, but Nucar didn’t do anything unique to resolve the issue and I just ended up with $169 less in my pocket. I supposedly paid for an hour of a mechanics time, but there is no way it took more than 10 minutes to do what they did. It would be one thing if my issue was resolved but all I got was shrugged shoulders and a good luck. In this instance Nucar did not bring any Nissan expertise to the table. They didn’t have any knowledge of my issue which I subsequently found on the internet with a few clicks. No reason for me to go out of my way to use Nucar any more.
Reply from the business:
Sep 23, 2023Hello John, thank you for sharing this feedback. Our service manager has been in contact with you and is in the midst of reviewing your concerns. Thank you for allowing us to understand your concerns and work toward a possible solution together.
Jeremy was a pleasure to work with. I would highly recommend him to my friends.
Reply from the business:
Sep 23, 2023That is so good to hear Bill! Thank you for sharing!
Reply from the business:
Sep 23, 2023Thank you for your recommendation, Sara! Your feedback means a lot to our staff! Thank you for sharing!
My car is jumping over 50 mph and when I brought it to the garage they rotated tires thinking this would solve the issue but then also said that that is how it’s shifts to 9th gear by “jumping” from gear 7-9. Lastly, they said they washed it but it has the same hand prints on it it has for the last month.
Reply from the business:
Oct 23, 2023Hello Amanda, We appreciate your feedback regarding your recent visit. We're sorry to hear about the issues you've encountered with your car. We apologize for any confusion regarding your vehicle jumping and the explanation about shifting gears. We would like to recognize how frustrating and jarring this issue is and we would like to do everything possible to find a solution. Regarding the car wash, we're sorry for the oversight. We will use this feedback to further improve our car washing services. Your satisfaction is important to us. Please feel free to contact us at 603 286-3141 so we can learn more about your experience. Thank you for your feedback, and we look forward to serving you better in the future.
Lisa was great. I walked in thinking I was just looking and drove out that day with a new car. I am not so crazy about the fact that I was forced into a warranty type situation for a lease. Normal wear and tear should be a given. You shouldn't jack up the monthly price by making the customer pay up front for that. If there was an option not to purchase....I wasn't given one.
Reply from the business:
Aug 23, 2023Thank you for taking the time to share your experience! Our team really appreciates it!
I had a great experience. I was in desperate need of a new car by the first of the month, when the car I ordered didn't come in on time my dealer was able to find a car for me that I like even more than the original and I could drive home that day.
Reply from the business:
Aug 23, 2023That is so good to hear Ann! Thank you for taking the time to share your experience! Our team really appreciates it!