Nucar Nissan of Tilton
Auto body shop in Tilton, New Hampshire
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Went in looking for an awd vehicle not expecting to actually walk out with the perfect vehicle! Mike is amazing!
Reply from the business:
Dec 23, 2023Tabitha! We're delighted to hear that Mike helped you find the perfect vehicle! Thank you for sharing your positive experience. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your kind words and look forward to serving you again in the future!
Went for Oil Change and everyone was friendly and courteous, and service was done in less time stated
Reply from the business:
Dec 23, 2023Carole! Thank you so much for taking the time to share your positive experience with us! It's always our goal to exceed our customers' expectations, and we're thrilled that we could complete the service in less time than stated. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Helpful mechanic!
Reply from the business:
Dec 23, 2023Eric! Thank you so much for taking the time to share!
They said they tried to duplicate all those issues, and could not - which they were told these issues happen intermittently . They told us the car was ready, and we were told that since "there is nothing wrong" they were charging us $180.00. After fighting with with as this is not right at all, Josh was able to get this fee waived. But we were told if the same thing happened in the future they would not waive the fee. This is ludicrous, as no one is standing behind a brand new vehicle that we bought. We are just supposed to accept that this vehicle is obviously defective, there is nothing they can do, and we are supposed to use it worrying that the electronics malfunctioning may cause us to get into an accident? Totally unacceptable.
Reply from the business:
Dec 23, 2023Hello Jason, thank you for sharing your concerns. Our service manager has reached out to you and we are hopeful to hear back from you soon so we can discuss this matter further.
Steve and I have purchase a number of cars/trucks with you. We’re always very happy to have Eric Binder be are go-to friend to help us with the process. He’s always so kind, and so very helpful and knowledgeable. We love him! It’s always worth my 7-8 hr round trip drive in all kinds of weather to purchase a new vehicle from Eric. Thank you again Eric.. I love my new car !! 🚗. Peggy Pacuska
Reply from the business:
Jan 23, 2024Peggy! Thank you so much for your loyalty and kind words! We're thrilled to hear that Eric continues to provide you with excellent service! If you ever need anything, we're here for you!
I thought that I had made an appointment and when I arrived, it had turned out that I had not. However, they were still able to get me in and perform some maintenance on my vehicle and it was a very pleasant experience. Typically, my experiences at Nucar Nissan of Tilton are pleasant.
Reply from the business:
Nov 23, 2023Jessie! Thank you for your understanding and flexibility! We appreciate your positive attitude, even in the face of a scheduling mix-up. We're glad to hear that our team was able to accommodate you and provide a pleasant experience. If you have any more maintenance needs or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your business and look forward to serving you again! Safe travels!
I stopped just to get an idea on numbers and ended up going home in my new car. Rodney and everyone were awesome!!!
Reply from the business:
Nov 23, 2023Nicole! Congratulations on your new car! We're thrilled to hear that Rodney and our team provided you with an awesome experience that led to your purchase. We appreciate your trust in us, and if you have any more questions or need assistance in the future, please don't hesitate to reach out. Safe travels and enjoy your new ride!
Very friendly staff and quick service!
Reply from the business:
Nov 23, 2023Mary! Thank you for your kind words! We're delighted to hear that you found our staff friendly and the service quick. Providing excellent and efficient service is our goal, and we're pleased to know that we met your expectations!
Quick service and friendly service personal.
Reply from the business:
Nov 23, 2023James! Thank you so much for taking the time to share!
My biggest problem is when I called to ask about a Trans service and a recall I was told an hour and a half, and the price was 115. Then we got there and was told it was an all day thing which normally would have been fine. But it wasn't what we were expecting. And then the price was talked about it. The first price given was 199 and then it changed again to 299. Which wasn't something we could do at the time because the initial phone call told us something totally different. My review is more towards the customer service rather than the work done. The recall was done great, and we are happy with that.
Reply from the business:
Nov 23, 2023Hello Kelsey, thank you for taking the time to share. We would like to apologize for any confusion and inconvenience you experienced during your recent visit. We understand your frustration regarding the discrepancy in the information provided over the phone and the subsequent changes in pricing and duration. So we can better address your concerns, please reach out to the service manager, Alisha, at (603) 729-1075. Thank you again for your feedback.