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Skip's Garage Service and Auto Repair

Auto body shop in Sandown, New Hampshire

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28 Reviews and Ratings
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Nick Colon

Apr 23, 2024

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My Response to Skip's Review Response: If your "certified technicians" are trained well-enough, they wouldn't have failed my car in the first place. You're blaming the Safelite guy, when it was your technician who told me to get Safelite to fix it. It's actually the Safelite tech that would get in trouble for drilling a hole in my windshield when the situation did not call for it. Your benefit was an easy $29 from a one-time customer. Your tech took about 10 minutes to fail me because everything else passed on a 2-year-old car. It's funny you say sorry my vehicle couldn't pass, but it passed at another shop later that same day, who also questioned why it was failed. That shop actually mentioned Skip's Garage Service and Auto Repair because your business is developing quite a reputation for failing customers for things that shouldn't be failed and this particular shop is the beneficiary. And nice try pinning it on my car for failing. It was your tech who failed here. Potential customers: do yourself a favor and try a different local service repair shop in NH not named Skip's Garage if you want honest, helpful auto service, inspections, or car service in general. Original Review: Very unfortunate situation but totally avoidable on Skip's part. I brought my car in for inspection, lovely people by the way. But their service technician failed my 2 year old car for the smallest crack in the windshield, no bigger than a half of an inch, if that. They told me to call Safelite and have it drilled/sealed and to bring it back so they could pass it. I had Safelite out within hours to repair it. The Safelite rep who arrived took one look at the crack and said he couldn't do anything since it was so tiny. He said it was only a surface scratch, and would not become any worse. He also questioned why it was failed in the first place. I called Skip's back with the Safelite guy there and the tech said he stood by his failure of the vehicle. Now I'm out the money for the inspection, and have to rush to find another place to inspect it. Terrible experience - won't be back and will let others know this is a place to avoid. It's a shame I wanted to like this place and do business here in the future but now definitely not.

Reply from the business:

Apr 23, 2024

Nick, we are sorry you feel that way. Our certified technicians are trained on what passes NH State Inspection. Unfortunately the Safelite person is not trained on these matters. We follow the State of NH guidelines when it comes to passing/failing. We have no benefit from failing your vehicle, however we can't let things slide that can lose our license. We're sorry that your vehicle wouldn't pass.

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Kathy Whitehouse

Apr 23, 2024

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I just had a great experience at Skip's Garage! It was my first visit after I saw their $29 inspection special. Kelly was so kind and they have a clean waiting area. Great mechanic too! Thanks

Reply from the business:

Apr 23, 2024

Kathy thanks for checking us out and thanks for the great review. We hope to see you again

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Joey Muniz

Mar 23, 2024

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Reply from the business:

Mar 23, 2024

Joey, we are sorry that you were displeased with your visit. Unfortunately we were unable to inspect your vehicle due to the fact you had 0% tint on your windows and that is not allowed in the State of NH. We understood you had a medical waiver, however that only allows you to have up to 30% tint in NH. We are sorry that we couldn't take care of you, however we do abide by the State of NH regulations. We appreciate your understanding.

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Eric W

Mar 23, 2024

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Excellent customer service plus quality work equals a return customer

Reply from the business:

Mar 23, 2024

Eric thanks for the great review. We look forward to seeing you again.

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Renee Archambault

Mar 23, 2024

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I love Skips Garage I got my car inspected there not too long ago and I was so happy it passed inspection it only cost me $29.00 I would highly recommend Skips Garage and Auto Services, Sincerely Renee Archambault such friendly staff and service if I need anything I will always take my car there

Reply from the business:

Mar 23, 2024

Renee we are so thankful for you and your great review.

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Mark Drobnis

Feb 23, 2024

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Great service with lots of attention to detail....

Reply from the business:

Feb 23, 2024

Mark thanks for the kind words

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Daniel Mims

Feb 23, 2024

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Reply from the business:

Feb 23, 2024

Thanks for the high marks

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Michael Stretton

Dec 23, 2023

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Great service at a great price.

Reply from the business:

Dec 23, 2023

Michael we appreciate the kind words

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John Speranza

Nov 23, 2023

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Reply from the business:

Nov 23, 2023

John thanks for the high marks

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Kathy Weidner

Nov 23, 2023

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My husband and I have been going here for years. We recommend it to everyone we know. The service is amazing and you get to talk to real people who are friendly and helpful.

Reply from the business:

Nov 23, 2023

Kathy thanks for the great review. We appreciate your years of support and the kind words and recommendations

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