Sad to say, but I really have to withdraw my other glowing review of Paul's INTEGRITY. Because there is none. The picture hanging on the wall of our Lord and Savior looks out over a mockery of his teachings. I've been a client of Paul's since 2015. I'm now parting company with this deceitful shop. The post 2009 Rav 4 has a plastic oil filter housing with a separate filter insert. I would recommend you look it up on YouTube, it explains the issue better than I have room for here. I brought my Rav in for a state inspection, tire rotation, and oil change. I provided a Toyota oil filter, and Pennzoil supreme oil. The last oil change, done at Paul's, I allowed Paul's to use their supplied oil and filter. My preference is for a factory oil filter, since I have an extended warranty and that's a stipulation within the warranty. So, my car, my wallet it's my policy. So what happened? I was told the oil filter housing MIGHT break if they removed it and it would be advisable to have one on hand. So some calls are made to locate the part, and I'm dispatched to fetch the part at Dover Toyota. While there I discuss the issue with the parts and service people. Turns out, if the torque values printed on the oil filter box are not followed, then it's possible to crack the oil filter housing on disassembly. So, when last the oil was changed, someone over-torqued the filter housing. Run back to Paul's to complete the oil change, with new housing in hand. Low and behold, when the old housing is removed, it had not a CRACK, but a chunk broken off one of the strengthening ribs. My back story is I have over 18 years experience in automotive shop management and started my career as a tech. I've witnessed all the underhanded and deceitful practices that occur in the auto repair racket. I knew full well that I was getting lied to. How much for a tire rotation, NH state inspection and oil change at Paul's INTEGRITY? $325.00 !!! $40.00 for a state inspection, the rest was for a tire rotation and removal of the broken housing, plus the part, which they graciously discounted the cost of. I know Paul wants his staff to up-sell every repair ticket that comes through the door and all garages do that. It's not profitable if they don't. Sadly, when you decide for deceitful practices rather than precision and professionalism, your name and reputation take a hit. I can honestly say that this has been a difficult story to tell, but my sense of betrayal and disappointment is too great. I've taken measures legally and while it's a pain in the butt, there are consequences when you try to pull these shenanigans. Lastly, in case you're wondering about plastic used on an oil filter housing and it's longevity, a Glock pistol has a frame of engineered plastic. It's designed to withstand over 20,000 psi over repeated cycles, same for Sig pistols used by our armed forces. Believe me, automotive engineering and the use of plastics for engine parts has been well researched and developed for longevity. And yes, the tech working at Paul's had the correct tool to remove the oil filter housing, which he was quite proud of showing me. Using that tool would not damage the housing. So, in closing I can honestly say it's best to know everything about your auto, so your BS meter will alert you to the games played at the auto repair shop. Oh, and avoid this place at all costs!!!

Top notch. I don't trust my vehicles with anyone else.

I liked service here so much that I joined the team. Paul is incredible to work with.

Giving 1 Star because none is not an option Paul’s Integrity - ha! Let me tell you about my experience with Paul. I brought my car to Paul after having it diagnosed by another mechanic, boy was I in for it! What started off as a front wheel bearing and back caliper turned into a wild goose chase going through a punch list of repairs that their 75 years combined experience assured would resolve the issue. Brought the car back 5 times, had to point out the noise they consistently overlooked and after close to $3k of expenses was told “it’s your transmission - you should contact the place you bought it from because it’s a lemon”. The only lemon here is the pissed soaked one you make your customers chew while you bend them over a barrel. Was misquoted multiple times with estimates that the work done exceeded 10% of the quote, work started without consent and having to take the brunt of their issues because people were sick and computers were supposedly down. Bring your money elsewhere and consider yourself warned of these thieves. Never mind the false advertisement in their website saying you will get money off for services and complimentary inspections (see photo). Keeping a baby pent up in a crib all day in your waiting room literally next to a bathroom is a nice touch; if that’s what they subject their offspring to no wonder they treated me as such. Find someone else but hopefully they won’t be around much longer to take advantage of anyone else.

This place is incredible in my opinion. If you had to describe this repair shop team in three words it would be honesty, integrity and hard work. I had extensive work done on my 2009 Toyota Corolla and the work they did was solid. A day after returning the car home, a tree fell and totaled my car. I called the repair shop to request the invoice. Anthony went out of his way to write a detailed email about the repairs and worked with my insurance company he couldn't understand the work that was done. Everyone at the shop is super knowledgeable, love vehicles and ultimately wants to fix people's vehicle problems. Look no further than this repair shop. I will continue to do business with Paul's Integrity as long as I live on the seacoast. I recommend you do the same.

Hard to find a trustworthy fair priced mechanic around this area. Paul’s Integrity Auto has been great and always goes the extra mile!

I'm new to the area and was a little worried about finding a new shop to get my auto repairs done. Well, Paul's Integrity lives up to their name! The guys were all very friendly and made me feel I was being treated with honesty. I feel good that I have found my new auto repair shop and hope to do business with them for years to come!

These guys are amazing! They managed to get my car in the DAY before my warranty ended- good thing because it needed a new engine. Well that new engine turned into also a transmission and then a starter and the amount of labor that took... let me tell you, it was all worth more than the whole car. After 2 months of that car i can imagine we ALL were sick of it! Warranty paid a good chunk but these guys worked with me for the out of pocket expense so I didn't get screwed over and drowned financially. I can't express how much they helped me out!

Excellent will use him again and in future. Would recommend for sure if you need work on your car. Even for routine maintenance. Five stars

Went in for a rear brake job, that was desperately needed. They are extremely transparent with the entire interaction and helped us figure out what needed to be done asap, and things that will need to be worked on in the near future. They were able to get us in and the job done faster than any other shop in the area. Thank you to Paul, Anthony, and the rest of the team there for a great interaction and earning 100% of our business going forward.