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Kevin Lucey

Apr 25, 2024

They're a very talented and informative staff. If your car is in need, check them out. Great location and very comfortable waiting room. Thanks for the car inspection and suggestions....Kevin

Thank you, Kevin Lucey, for your wonderful review! We're glad to know our Rochester VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Kevin Lucey.

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J E (Sue)

Apr 25, 2024

This is Joanne M with the Chevy avalanche, I cannot say enough about the customer service I received from Ken, the manager while he was working in Somersworth. He went above and beyond his job description to help me get out of a major bind with my truck when my tire had a flat, I had no spare and all three of my other tires weren’t any good. He assisted in helping me get my old tire back, went above & beyond to prevent me from being stranded! He’s the best!!

Thank you for this wonderful feedback. We sincerely appreciate your business and are so glad to hear our Rochester VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!

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Grublin

Apr 25, 2024

I've been bringing my car here for a couple of years now as well as my dad and we both love this place. In my personal experience, I feel like they are honest, don't undermine their customers due to their gender, and are forthright with their pricing. In addition, they also toe the line between professional recommendation with realism of what their customers may or may not be able to afford. Overall, I've had a wonderful experience with this location as well as the people there, who are very personable (and help to explain things to new car owners). I plan to continue my services with this shop :)

Grublin, thank you so much for taking the time to share your experience over the years with us. We are thrilled to know that Tyler and our Rochester VIP Tires & Service team have treated you like family. We appreciate your business, value this feedback, and look forward to seeing you again in the future!

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Chels Ruth

Mar 25, 2024

Recently went to this VIP for a tire replacement. They were super fast and got me a new tire within just a couple of hours. The staff were attentive and super friendly.

Rochester VIP Tires & Service are so proud to hear that we provided you with a great experience. It means a lot to us. Thank you for taking the time to share this with us. We look forward to seeing you again soon.

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Deborah savage

Mar 25, 2024

They were very helpful. Still going to figure out the problem and fix it so it doesn't happen again I thank them very much.

Thank you for turning to VIP! We are pleased to read that we provided you with great service. Our Rochester VIP Tires & Service team appreciates your review, and we look forward to seeing you again in the future, Deborah!

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Beverly Cummings

Mar 25, 2024

Great service and very reasonable prices!

Thank you for turning to VIP! We are pleased to read that we provided you with great service. Our Rochester VIP Tires & Service team appreciates your review, and we look forward to seeing you again in the future, Beverly!

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Scott Cryer

Feb 25, 2024

Friendly and right on time!

Rochester VIP Tires & Service are so proud to hear that we provided you with a great experience. It means a lot to us. Thank you for taking the time to share this with us. We look forward to seeing you again soon.

Google

Aaron Norman

Feb 25, 2024

I had 4 tires and alignment done. They were fast polite and if there were any problems they told me about it promptly. I highly recommend them. Not the first time going here.

Thank you for this wonderful feedback, Aaron Norman! We sincerely appreciate your business and are so glad to hear our Rochester VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!

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Alan Feyler

Feb 25, 2024

It's OK. I asked for a alignment and to balance the tires. They fit me in and did the alignment . But then they drove it around and I meet the mechanic to ask him if everything went OK. His response was " ya it's aligned but I recommend you get your tires balanced " ! Um ok thought that was supposed to be part of the service 🤔. I left with a truck that drives straight but still had a shake and brought to a local shop for balancing. Alignment was good I guess so ....

Hi Alan, we regret to hear that your recent experience was anything less than exceptional. Your feedback helps us improve and we would like to learn more about how we can make this better for you and our future customers. Please send your contact details to CChassie@vipauto.com so that we can learn and provide a better experience for the future. Thank you.

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Dallas Stevens

Feb 25, 2024

I thought everyone was very nice. Waiting room was spacious with outlets to charge laptops or phones. Customer service was amazing. Honest feedback and not pressured to do more work than needed to my vehicle. Definitely will be back!!

Thank you, Dallas Stevens, for your wonderful review! We're glad to know our Rochester VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Dallas Stevens.