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Allana Marguerite

May 23, 2023

StarStarStarStarStar

I can’t recommend this shop enough. I hit a bear & my car was a MESS. Over the last 51 days I’ve got my car back a few times and almost immediately the next thing went wrong & I had to bring it back. This was at no fault of the shop, the car was giiiving problems. Everyone at this shop went above and beyond to get me situated. They never made me felt like a nuisance or like I wasn’t eventually going to be in good standing order. They took the time to sit down and explain things to me in a way I could understand even when I was asking the same questions multiple times in one conversation over and over again. Parts delivery is a nightmare rn everywhere and they always had open communication & let me know exactly what part of the process they were in as they were in it. They even helped me get a fly for my carnivorous plant garden at one point 😂 I’ve been in Manchester for 7 years and car issues are terrifying as a single mom with no idea about cars, you never know if you’re walking into a shop that will take advantage of your situation. I will definitely forever use this shop because they are kind, honest and get the job done. Rob, Dan, Cory & Nate are out here reallllly doing the thing & I am beyond very thankful I ended up getting my car repaired through this shop 10/10

Reply from the business:

May 23, 2023

Allana, Thank you for your understanding, and patience! The supply chain is definitely slowing down everything and making everything difficult. We greatly appreciate your kind words and it was our pleasure to work with you! Please be safe, and let us know if you need anything at all! Thank you from all of us at Eastern!

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