AutoZone Auto Parts
Auto body shop in Plainfield, New Hampshire
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I’ve had good experiences there before, but today was not that good. The two young kids that were working they were very confused. The tall kid constantly referred to me as boss. I’m 64 year-old man and I expect to be treated with a little more respect than that From a kid. If you want to keep your customer, treat them with a little bit of respect.
Reply from the business:
May 18, 2024Hello Jay, we're sorry to hear that you didn't have a good experience during your recent visit. Customer service is our priority and you should always get courteous assistance from our team. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope you'll give us a chance to win back your trust.
They were super helpful. I needed a steering wheel cover. They measured my steering wheel to make sure I got the right size. Spent a few minutes going over the pros & cons of the available options in store and put it on for me.
Reply from the business:
May 11, 2024Thank you for the great review, Pat! We want to make sure we've got all customers, drivers, and car lovers covered. Thank you for trusting AutoZone. We look forward to helping you again.
Went there this morning for windshield wiper replacements. Rick was friendly and helpful, even installing my new wipers for me. Great customer service. Thanks so much!
Reply from the business:
May 4, 2024Hi Jill, thanks for the shout out! We're glad to hear that Rick provided you with great customer service. We appreciate you taking the time to let us know how we're doing. We hope to see you again soon!
I loved the boy with the red hair who helped me with my battery he is so cool im so happy thank you
Reply from the business:
Apr 25, 2024We're glad we've got you covered, Michelle! You can always count on us to help you out with your automotive needs whenever you need us. Thank you for trusting AutoZone!
I came in for a new headlight while having very little knowledge about the process of changing the headlight. I was assisted by very willing and helpful staff members (Rich) and was successful in getting a new headlight. The staff even helped install the headlight. Thanks for all the help, highly recommend the Lebanon, NH AutoZone
Reply from the business:
Apr 25, 2024Hi, Melvin. Thank you for shouting out Rich! We love to hear about our fantastic crew and their hard work. We look forward to helping you out again. Thank you for choosing AutoZone.
Always have exceptional helpful service with AutoZone… Being a female, going to mechanics that I don’t know, is literally like me just throwing hundreds of dollars in the trashcan…🤦🏻♀️🤬 My check engine light popped on. I went to AutoZone and Rick helped me find the needed repair piece and assisted in installing in literally minutes! Again, can’t Thank you guys enough!!
Reply from the business:
Mar 25, 2024Thanks for the review, Ja! We pride ourselves on our crew's excellent customer service and extensive product knowledge. It's great to hear Rick provided you with the answers and parts you needed. We look forward to helping you again soon!
Needed to replace a headlamp bulb yesterday and RICK from Lebanon, NH AutoZone went above and beyond the call of duty to change the bulb... in cold windy weather. It was not easy access to the bulb but he persevered and never gave up or complained! So KUDOS to RIck! A big Thank You! Sheila B : )
Reply from the business:
Feb 25, 2024Thanks for the great feedback, Sheila! We're happy to hear that Rick helped you out with replacing your headlamp bulb. We always want to make sure we're providing you excellent customer service. Thanks for trusting AutoZone!
I had the most outstanding experience at this store today! Rick the store manger was polite, patient and very helpful. He took time out of his day help me troubleshoot the issue with my car while continuing to provide customer service to others as they came in. When it was all said and done we resolved the problem and I was on my way home as a happy customer. Thank your for the excellent customer service! I’ll definitely be back in the future and will be telling my friends about today.
Reply from the business:
Jan 25, 2024Hi, Skylar. Thank you for shouting out Rick! We love to hear about our fantastic crew and their hard work. We look forward to helping you out again. Thank you for choosing AutoZone.
Bad quality control on parts and bad customer service. Go anywhere else, save the headache
Reply from the business:
Dec 25, 2023We're sorry to hear this, Dwight. Please reach out to us at customer.reviews@autozone.com. Your feedback is important to us and we'd like to speak with you directly. We hope you visit us again so we can help out.
Always has what I need in stocks or can get it quickly!