I’ve had a few experiences with this Munroe over the last year. I got tires with them, and it took over an hour and a half for these to be put on. The reason was.. because everyone needed to stand around and speak with a manager although our appointment was made weeks in advance. Don’t you think your manager would want you to provide good customer service and business to be operating as usual? The second time happened to be this morning. Sunday, they are supposed to open at 9am. We made a 9:30 appt. to get an oil change and an alignment.. no one was there, the doors were locked, and it was clearly not open. Let’s just say I’ll be going to a different location from here on out. One that can manage their appts and time well.

Fast service, got appt quickly, the new management is great!

I can't say enough good things about Larry and his staff. Knowledgeable and friendly, always able to book an appointment when it's convenient, and the work is top notch. We've been bringing our cars to Monroe for a long time and wouldn't trust anyone else with them! We've had some unfortunate things happen to our cars but Larry and his staff were always there to take care of repairs and servicing. I will always highly recommend them!

Monro in Amherst has been taking care our cars and trucks for years. With no inspections switched to Monro Merrimack. Same great service but NO records on file. Corporate needs to fix this to keep loyal customers.

I cant say enough good things about Monro. Not only the quality of their service is top tier, but the customer service is another level. They are efficient, quick to accommodate, friendly, and just overall the best auto service we have yet to go to. We recommend them to all our family and friends!

I scheduled a state inspection here online, received a confirmation that my appointment was accepted, and then when I showed up today (October 29, 2023), no one was there! I thought I was maybe confused and went to the wrong location, but no! The hours on the door even said they should be open. Dont trust their online booking system unless you want to waste your morning!

Been going there several years now. Great service, I don’t feel like I am being ripped off. Friendly, knowledgeable and professional staff.

I booked an appointment for my wife’s vehicle online using their website and got both a confirmation email and text saying to arrive between 7:30 and 11am. We arrived at 10:30 and the mechanic would not take us and completely disregarded the online system and said we were supposed to show up at 8am and that he didn’t have time to service my wife’s car. How in the world are we supposed to know that when the system only allows you to book a time window and not an exact time? Fix your website if you’re gonna completely ignore it. Now we are completely out of luck scrambling to find another place to get service done. This is unacceptable and we will not be returning here.

The fine folks at Monroe in Merrimack have been doing a great job taking care of our cars for years. Reasonable prices, personable, empathetic, and honest.

Great experience with the shop for my engine oil change and state inspection. Smooth, transparent and professional.