AutoZone Auto Parts
Auto body shop in Lebanon, New Hampshire
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Got a quick diagnostic and they had the part in stock. Was in and out pretty quickly this time! Friendly people at the counter
Reply from the business:
Jan 25, 2024Thanks for the review, Tim! We're happy our team took care of you quickly. You can always count on us for an easy and seamless experience. Thank you for trusting AutoZone.
Wow, exceptional service today! Let me continue... I needed a new battery for my car, which is designed very poorly for battery removal/replacement. Karl helped me select the correct battery and took the time(a long time--no fault of his!) to remove the old battery and put the new one in. He took the time to get it done right and was very appreciative of MY patience. Thanks to Karl and his boss for getting my car running again! Yes, the whole thing sucked but good attitudes prevailed and I am grateful.
Reply from the business:
Dec 25, 2023Hello Steve, thanks for the review! We're happy Karl took care of you. We want to make sure you can count on us for all your automotive needs. We hope you visit us again soon.
John and John were both very helpful, thank you!!
Reply from the business:
Nov 25, 2023Thank you for the great review, X K! We know we have the best crew around and we take great pride in our customer service. Thank you for trusting AutoZone, and for sharing this experience.
Customer service was awful, really unenjoyable time. Did not purchase a battery purely because of the guy I asked to help. Went down the road to Advanced Auto where they were great.
Reply from the business:
Sep 25, 2023This is not the impression we want to leave, Joseph. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service. We hope you'll give us a chance to to earn back your trust and confidence.
Yes,...it's just another AutoZone. A corporate shell. It's the people who make this place great!
Reply from the business:
Aug 25, 2023Hello Jay, we're glad you had a great experience with us. We want to make sure we're providing excellent service. We look forward to helping you out again at AutoZone.
Reply from the business:
Aug 25, 2023Thank you for shopping at AutoZone, Robert. We'd like to know where we fell short and we'd appreciate if you emailed us at customer.reviews@autozone.com. We appreciate your feedback and hope you check us out again.
I was driving through VT and five of my dashboard lights all came on. I panicked. I remembered a friend told me years ago autozone will scan your car computer for free, so I drove ten minutes off my route to these folks, and even on a super busy day, offered to help. They gave me the part info I needed to bring to my mechanic and reassured me I could drive it home as long as I didn’t drive like a maniac. I was so appreciative of their help and just want them to know how much their time and kindness meant to me on a VERY stressful day!!
Reply from the business:
Aug 25, 2023Thanks for the feedback, Jess! We're glad to hear that our crew helped you out with our diagnostics service. We want to make sure we've got all your automotive needs covered. Thank you for choosing AutoZone!
Two guys busting it out like pros, place is busy with a flow of customers coming and going. Simple return and picked up what I needed.
Reply from the business:
Aug 25, 2023We're glad to know you had an awesome experience with us, Ken! We want to make sure we are providing excellent service to our customers. Thank you for sharing your feedback and choosing AutoZone!
The store hours may say open until 9 PM each day, but they will lock the front door and ignore you long before closing. That’s okay, I found that the parts were cheaper on Amazon anyway. Thanks!
Reply from the business:
Aug 25, 2023Thanks for letting us know, Colin. Our hours should always be clear and abided by. We will look into this. You can also let us know more about your experience by emailing us at customer.reviews@autozone.com. We hope you give us a chance to win back your trust and confidence.
Had to order paint for my friends 2020 Nissan Roque n John took care of it all
Reply from the business:
Jul 25, 2023Thanks for the great feedback, Alfred! We're happy to hear that John helped you out. We always want to make sure we're providing you excellent customer service. Thanks for trusting AutoZone!