Fabulous service. I was passing through the area and had a nail in my tire. They had it in stock and fixed it the same day. Even though I had no appointment and came end of day. They really went the extra mile for me and I really appreciate it.

Called to see if a could get a bobcat tire inflated that I couldn’t get to bead. They said bring it down and they would try. It fought them, but with a really cool specialty inflator tool, and a few sets of experienced hands, they got it. They treated me very well.

Great customer service & care! Quick, affordable & efficient! Had flat on rental while on vacation and they took care of us.

I’m traveling and needed to have the oil in my van changed. VIP took me in right away and got me out PDQ! Really friendly and knowledgeable staff!

Called in for an oil change and tire repair. These guys took me right in and handled it fast and efficiently.

Can't say enough good about the guys at the Gorham, NH location. I was vacationing in NH from GA when my check engine light came on. It was almost closing time on Saturday night but they checked to see what was wrong. The code reader reported cylinder 4 misfire. I was told to bring it back in the morning where they diagnosed and replaced the cylinder 4 coil pack in less than an hour. GREAT JOB, GUYS! If I lived there, I'd bring all my vehicles to you for service.

Paul in the Power Sports department saved my trip. Blew the sidewalk on my tire which is a hard to find size. He went above and beyond what was expected and got me back in action that same morning.

I was in a pinch because I had to get on the road on a Sunday. You guys got my flat fixed and out the door in an hour at a reasonable cost. That’s!

I had a minor issue with my car while visiting the area and I just showed up an hour before closing and they had my car on the lift inspecting for damage. Great people!

Was there 2 weeks ago to get a tire replaced and all tires rotated, the tech informed me that my left rear wheel bearing was in need of replacement. I couldn't do it that day, so I called this past Monday to schedule the replacement and a diagnostic of my front end. I spoke with Scot and he told me to have the vehicle there at 8am on Friday. Had to get up at 5:30am to make the drive (I live an hour+ north of the shop). I arrived at about 7:45am and spoke with Dan, who has been nothing but gracious and helpful to me every time I've been in, but he told me that the part was never ordered and he couldn't get it there before 2pm. I can not wait around all day for a part to arrive that should have been ordered days before. He did get me right in for the oil change I needed and the diagnostic of my front end, but I have to take another hour+ drive tomorrow to get the original work done that was scheduled for today. This is absolutely unacceptable for any business. I am paying twice the gas, plus twice the wear and tear on my vehicle because scot failed to order a part or even put my appointment into the system. If I do not hear from someone in customer service regarding this issue I will be contacting corporate offices directly. I have done a lot of business with VIP over the years and never have I had to deal with this level of inadequacy. EDIT: Dan is one very professional gentleman, when I got back to the shop to pick up my vehicle he walked me through everything and had already ordered the parts needed. He had even contacted my warranty company and got payment approval for the work that is needed. He took excellent care of me and made things right. Dan deserves all of the credit for keeping me as a loyal customer. This was the first time I have had any issues with service at this location, and was beyond thrilled with the way Dan handled everything. He even called me after I left to discuss my review and offered to do more to make it right. I am not one to complain about things, but when necessary I will. He did what was right and fair by me, and I look forward to continuing doing business with VIP. If someone in the corporate offices reads this, please be sure to pass on my appreciation!