Grappone Mazda Service Department
Auto body shop in Concord, New Hampshire
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The service and the people were terrific
Reply from the business:
May 21, 2024Thank you for recognizing our terrific service and team!
We were so happy have such a positive experience with Erik from Grappone In buying our most recent car. We have purchased many cars from Grappone over the years. In nine times out of 10, our experience has been excellent. That’s why we keep coming back to Grappone. We were a little nervous this time though as in the past year or so we have had issues at one of their service departments as well as a headache of a paperwork issue at Mazda last year (growing pains, I guess.) Our experience with Erik has restored our faith in good old Grappone. He was extremely patient with us as we looked at and test drove five different cars on three different Grappone lots. He was very professional, knowledgeable, and accommodating - and always had a smile on his face! He even spent quite a bit of time dealing with our insurance company on the phone before we left with our car. We were very grateful we didn’t have to do that ourselves. This is 100% how a car buying experience should be. Thanks, Erik!
Reply from the business:
May 19, 2024Michelle, we appreciate your loyalty and are delighted that Erik provided you with such a positive experience, making your car buying journey smooth and enjoyable. Your kind words fuel our commitment to delivering excellent service. Thank you for choosing Grappone!
Reply from the business:
May 18, 2024Thank you for the 5-star rating, Russell!
Reply from the business:
May 18, 2024Thank you for the 5-star rating, Kristin! We appreciate your support.
Reply from the business:
May 17, 2024Thank you for the 5-star rating, Mary!
Reply from the business:
May 17, 2024Thank you for the 5-star rating, Matthew!
Phenomenal experience. Test drove two cars and the entire process of trading in my car and purchasing new car took 3 hours.
Reply from the business:
May 17, 2024We're delighted you had a phenomenal experience with us, Kim! Thank you for sharing your feedback. Your satisfaction is our priority!
The very best. I love everything about this dealership. And the transparency video of them bchecking the car and explaining everything is just plain class.
Reply from the business:
May 17, 2024Thank you for your kind words about our dealership and the transparency video! We're glad you enjoyed the experience.
Service appt made to check a "rattle" right rear. A 10 pt check revealed a broken shock and service replaced both left and right. Service completed in a very reasonable time at a competitive price.
Reply from the business:
May 17, 2024Thank you, Stephen! We're glad to hear our team could efficiently resolve your issue with the shock replacement and provide you with great service at a competitive price.
Reply from the business:
May 17, 2024Thank you so much, Mark, for the 5-star rating! Your support means a lot to us.