Fast and friendly service and washed and vacuumed a real plus!

Great service experience last week at Banks. I took in my 2022 GMC 2500 Diesel Denali for an emissions recall and routine oil/filter/tire rotation and state inspection. The place was busy as can be when I dropped it off at 9am. I was processed quickly and the work was performed in 2 hours, well within the 2-3 hours time I was quoted. Checkout was equally as friendly and efficient and the work was completed as requested. They even remembered to reset the oil service indicator (other cars/other dealers I’ve had forget that!). I’ll be back in 5000 miles or so for the next service.

Brought my car in with a sunroof issue. They flooded my interior and tried to get me to pay $600.00 to clean it by claiming I had mold in my back seat. Never had mold. Reached out to the dealership and no one responded. Poor service with lies.

Long wait but I knew that ahead of time. Very happy with the service

Banks always does a great job. I have all my cadillac maintenance there and they are always professional and quick. They do a great job! Thank you!

Great service as always. Great communication between Matt and myself. Thank you.

Service Department Here Is Top Notch... HOWEVER It's Somewhat Annoying That When You Need To Have Something Done There Is A 2-4 week Waiting List To Get In... And Even More Frustrating That When You Have Potential Safety Issues Or They Don't Have The Parts On Hand And You Need To Come Back ... YOU END UP IN THE BACK OF THE WAITING LINE AGAIN AND NEED TO WAIT YET ANOTHER 2-4 WEEKS TO GET THE SAID ITEM FIXED AND INSTALLED ... As Much As I Love The quality Of The Service ... I cannot recommend them to friends any more due to the extensive wait list... I would encourage banks service to develop a system that has techs designated for people who need to come back for parts installed and designate techs for safety issues that may result in an accident should the part fail completely... I had an airbag light come on and they told me 4 weeks to get it fixed ... I asked if it could go off on its own and they told me they couldn't answer that... I was a nervous wreck driving for 4 weeks worrying that my airbags would go off for no reason and cause me to get into an accident as a result... I don't view this setup as banks has it as even Remotely ok ...

From the time I purchased my Chevy truck, to when I need service Banks provides trustworthy quality across the board, I've gone to another dealer closer to me only once and I was disappointed. Banks you earned my business, Thank you