Auto Care Plus Complete Tire and Service Center
Auto body shop in Bretton Woods, New Hampshire
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Great sense of trust with everyone there! Prompt service too. Will be returning!
Mike and Anne were INCREDIBLE today (May 17th 2024), I got squeezed in pretty last minute for my tires to be put on after I had a tire blow out situation, I was updated every step of the way and was given more information about what to expect to get fixed in the future and immediate things that needed to be fixed for my safety. Great crew and very friendly highly recommend :)
I was a loyal customer to this place since 2014, it’s really sad to see how bad this place has gone in just a short few years. Back when Jake was manager, he took care of his customers. Unfortunately it doesn’t seem as if this company cares about the customers over the $$ these days. As time goes on it seems as if they take their sweet time to do literally anything. They also like to say some things need to be done when they were JUST done or don’t need it. Like I said, this is very unfortunate because this company used to be wonderful. After my boyfriend’s appointment today for inspection. I don’t think I would be returning to this establishment again. I understand they just got slammed for faulty inspections. in the past 30 days His vehicle failed due to a small rust spot under the size of a quarter. He fixed it and brought it back in to re-inspect it just for them to tell him he needs new wipers now and a light replacement on an aftermarket grill. They never mentioned that when telling him the only thing needed was the rust spot being fixed. All the receptionist said was “oh our mechanics are diligent in their work so it must of failed some point from last inspection until now”. It's been driven under 20 miles and kept in the garage and fixed in that same garage since then, so I’m not sure how the wipers NOW needed fixing. The car is finally inspected but it took them a total of 7 hours to finish inspecting the vehicle. Johnson’s down the road is a bit more pricy but I promise you will get better service there now unfortunately.
Reply from the business:
May 17, 2024Jamie, we're sorry to hear you had an unsatisfactory visit at our shop, this is now what our customers expect as you have pointed out. We're not sure why the wipers weren't mentioned on the initial inspection and apologize for that. As for the light, while it could have been working initially was not working when it was brought back in so it needed to be corrected. Aftermarket or not, if there is a light on the vehicle it must work per state guidelines. Lights can fail at any time, usually without warning. Ultimately our job is to make sure your vehicle is safe for you to operate and for everyone else on the road. The car was in a month earlier and had 70, not 20 miles on it since being inspected, not that much of a difference but just want to be accurate here. We have not "got slammed for faulty inspections" recently and are not sure where you got that information but it is in fact not true. Actually we have been asked many times by the state, along with state inspection officials, to assist in reinspecting vehicles that customers from other shops have filed complaints with. We will do better to serve our customers in a timely manner and apologize for any inconvenience. We appreciate your feedback as it only helps improve our service to our customers and have addressed this with our staff. Hi Jamie, thank you for the shout out to Billie Jo and Sherry, we'll be sure to let them know! We appreciate the 5 star review, it is nice to hear how comfortable our staff makes you feel when you come in for service. We always knew we had some of the best people in the industry working for us and you just confirmed it! Competitive pricing, great 5 yr 50K mile warranties and fast friendly service, all available here! Thank you again and have a nice day.
I have been going here the past few year and have never had any issues .. they have taken good care of my truck ..
Reply from the business:
May 17, 2024Chris, thank you for being a loyal customer of ours for the past few years! We're thrilled to hear that you've never encountered any issues and that we've been able to take good care of your truck. Your trust and satisfaction mean a lot to us, and we're grateful for the opportunity to serve you.
Anne and gang did a great job!!! Always very helpful and polite. I would highly recommend these people to work on your car!
Reply from the business:
May 24, 2022Hi Dana, thank you for taking the time for this 5 star review of Auto Care Plus in Conway. We are always here to help and try to be as quick as possible, especially in those "emergency" situations! We look forward to servicing your vehicles now and in the future. From preventative maintenance and general repairs to complex engine diagnostics and tires, we are here to take care of all your vehicle needs.
Good communication, prompt service, good quality. Anne was very pleasant and knowledgeable, and Henry diagnosed my issues and took care of them quickly and efficiently
My girlfriend is a consistent customer their. But perhaps no longer. What happened to the previous front desk person? She was far more personable and efficient. New person is not nearly as personable, almost crass. Customers should feel comfortable speaking with a representative. For the first time, this was not comfortable for my girlfriend. The service techs however, were still in good shape. Clear and personable. Thank you. That's how the front desk should be. That's where the first impression of a shop is.
Reply from the business:
May 17, 2024Thank you for bringing this to our attention, and we sincerely apologize for any discomfort your girlfriend experienced during her recent visit. We value each customer's experience and strive to provide a welcoming environment at all times. We'll certainly look into the concerns you've raised regarding our front desk representative. We find this odd as we usually get very good comments on her bubbly personality, nonetheless we will look into this. We understand the importance of being personable and efficient in customer interactions, and we're committed to ensuring that every team member reflects these values. We're glad to hear that your girlfriend found our service technicians to be clear and personable, as this aligns with the level of service we aim to provide across all areas of our business. Please know that your feedback is invaluable to us, and we're taking steps to address this matter internally.
Great people at the front desk, anne is amazing very friendly and helpful. Would go here for small things like tires, alignment, oil, brakes. But not for anything important. Service is another story on my first visit, I was told we should order one part only to wait 4 days to have another mechanic say otherwise and order another part. Did not resolve the issues.. my second visit, I am actually mind blown. I brought my car in with no malfunction light for the suspension and the air compressor at least running, and working only to recieve it back three days later with a malfunction light and the air compressor not working at all. I'm not sure what happened in those 3 days, but my car is in worse condition than when I brought it to them. Check all your options before committing to their service.
Repair was quick and efficient. Staff was great, thank you Henry & Anne.
Reply from the business:
May 17, 2024Thank you Walter for taking the time to leave us such a positive review! We're delighted to hear that you had a quick and efficient repair experience with us. Henry and Anne will be thrilled to receive your appreciation for their excellent service.