
Luxury Import Specialists
Auto body shop in Wichita, Kansas
0
0 Reviews
Brian and the team at luxury imports are life savers!! True definition of serving the customer to the highest ability. My 2011 335is left me stranded on a cross country road trip. These guys were able to get me in sameday accurately diagnose my engine troubles and luckily sourced local parts and got me back on the road within a couple hours. This saved me thousands in rental and lodging fees and I was happy to pay their beyond reasonable rates for service. Would recommend them over any shop in the area 10/10 times!!
Took my car in for a significant coolant leak on a Friday. I called a half-day after taking it, got a diagnosis and was told I’d receive a call right back about an estimate. That was the first of three unreturned calls Friday and Monday. Chris and Brian were apologetic and said they were training some new people. Later Monday, I got the estimate and the part had to be overnighted. But it got stuck in Texas. An extra day there. It got done Wednesday, but then they found another leak—and another overnight part. (The two parts in question sometimes need replaced in tandem. Bad luck for me.) I got the car back on Thursday, but when I drove away I noticed the check engine light. Something hadn’t been put back together quite to Audi’s specifications. I waited around the shop for another hour or so and now it’s fine. The second part they gave me at cost for my trouble. They were nice and informative in person. I was patient. The three stars is for the initial lack of communication, delay in ordering the first part and the check engine issue. From what I can tell, the price was fair and less than going to the dealership. I’ve had the 2016 Audi over three years and have always used another shop for regular maintenance. This was the first big repair and the other shop was booked too far out. I would give this place a second chance to make the experience smoother. After all, the repair being sound is most important.
Great service! They thoroughly inspected my Mercedes while completing a regular service and did not push any unnecessary repairs. I feel very comfortable with them and their work. Highly recommend!!
Reply from the business:
May 25, 2023We appreciate the 5 star review, Deb!
I can’t say enough how great this place was! I previously went to Mercedes of Wichita to have my car diagnosed and repaired but had a bad experience and was told my warranty wouldn’t cover the repair. I brought it here for second opinion and they had discovered issues that the other shop didn’t and got my warranty to cover all repairs and had my vehicle back on the road again quicker then I expected! This is 100% my new trusted mechanic for my Mercedes Benz.
Reply from the business:
May 25, 2023Very happy to here we are your new trusted Mercedes mechanic, thank you Andre!
Quick and detailed diag on an ‘03 x type. Their recommended fix took care of the problem
Trustworthy and thorough. These guys do great work and we always come out of there completely satisfied. They are the nicest people too. I can't recommend this place enough.
Reply from the business:
May 25, 2023So glad we were able to satisfy your needs, Michael! Thank you for this amazing review.
Reply from the business:
May 25, 2023Thank you so much for the 5 stars, Rob!
Always a great experience. The staff and service always exceeds expectations!
Reply from the business:
May 25, 2023Thanks a lot for the 5 star review, Kevin!