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Firestone Complete Auto Care

Auto body shop in Wichita, Kansas

4
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40 Reviews and Ratings
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Layne Klausmeyer

Jun 25, 2023

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Don’t trust their site to set appointments.

Reply from the business:

Jun 25, 2023

Hello Layne, we apologize for your recent experience at our location regarding an appointment. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison

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Joe Nold

Jun 25, 2023

StarStarStarStarStar

Needed an emergency tire patch and they got me in within 30 minutes and out within an hour. Always friendly, helpful and do great work

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Bradford Skelley

Jun 25, 2023

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Review(s) Pending: Based on how Firestone Responds to their latest negligent problem.

Reply from the business:

Jun 25, 2023

Hello Bradford, we apologize for your recent experience at our location. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison

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Estefania Paredes

Jun 25, 2023

StarStarStarStarStar

Always great service.!! Bryan is always helpful and very informative. They are always quick with repairs, and all the staff is very helpful.

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Rebecca Hawthorne

Jun 25, 2023

StarStarStarStarStar

Took the car in for some service and while sitting in the lobby, I witnessed Nick (the manager) and his team give exemplary customary service to a rude customer. They went above and beyond to accommodate this customer despite the customer's accusatory attitude and unnecessary behavior. Nick deserves an award and I will definitely bring my car in for any future services.

Google
Chris M

Jun 25, 2023

StarStarStarStarStar

This is the better east side Firestone. Faster and better service altogether. Love grabbing a quick air up on cold days and know they'll do it quickly and with a positive attitude. Went in for an alignment had a rotation done earlier in the week and was told I need wiper blades (I dont) asked if I needed anything else and they were honest and said no.

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Wesley Holmes

May 25, 2023

StarStarStarStarStar

Manger and employees were great .need tires for my daughter car .they took time to fit her in .thanks Happy dad

Reply from the business:

May 25, 2023

We appreciate your 5-star review Wesley! We're glad our team was able to fit your daughter's tire install into the schedule! Thank you for choosing Firestone, and have a great rest of your day! ^Nicholas

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Sara Lu

May 25, 2023

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I dropped off my car on Saturday to get my brakes replaced and when I picked up my vehicle, it was making a lot of noise every time that I would brake at a red light or even slowing down. I called the store back and asked if we could get that fixed and Brian was very helpful. He squeezed me in on the next day to take a look at it again and took some time to explain what the issue was and apologized for not catching it earlier. He took care of the problem and I appreciated his honesty on the whole process. Will definitely come back and ask for his assistance in the future.

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John Wright

May 25, 2023

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Recently took a car in for a standard oil change and asked for inspection, 2400.00 later on on inspection report you would think the vehicle would need repaired asap, brake bad , rotors bad, calipers bad oil leak on manifold etc. Personally bought brakes from auto zone 50.00 my brakes after taking off 50% life left, tightened 2 loose manifold nuts.. In conclusion watch these salesman very close they are not above board.

Reply from the business:

May 25, 2023

Hello John, and thank you for your review. We apologize about your experience with your oil change and inspection at this location. We'd like to properly address your concerns as we value your feedback and business. Please email socialcare@bfrc.com with your contact information, invoice number from service, and any other pertinent details of your visit. Thank you for choosing Firestone, and we hope to receive your email soon. ^Nicholas

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Trevin Smith

May 25, 2023

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Booked an appointment a week in advance for an oil change on their website. Called day of and Brian said no I can tell you right now with looking we don't do appoints ments past 4 and then ended the Call.

Reply from the business:

May 25, 2023

Hi Trevin, we apologize for the inconvenience, and we'd like to learn more about your experience. Please feel free to email us at socialcare@bfrc.com with the details of your visit, so we can better assist. We value your business here at Firestone Complete Auto Care and look forward to your email. ^Brendan

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