Very rude customer service. Never go to this one I'm a regular at derby and maize firestone for a reason. This location is unkind and bare minimum effort for the customer needs mindset. Will be going to my regular firestones for now on. Just tried this one out because I moved closer to this location and had high hopes. So sad .
Reply from the business:
Apr 25, 2024Hello, Lamaya. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah