Hi Jeff, We are very sorry about what happen. We did not leave the car running as you stated and the keys were also not in the ignition, the cam sensor was unplugged with a power probe on it with $2500 worth of our equipment plugged into the obd port as well as we were inside talking about what to test next on the car for all of about 3 minutes while the car was parked right in front of our garage door. This was a totally random event and not "gross negligence". I did ask if the car had full coverage insurance and was told the full coverage insurance was recently canceled on the vehicle and our signs posted do in fact say, "Do you have full coverage insurance? Your insurance is responsible for theft or damage" but again we are very sorry about what happen. We called and gave the police the video footage and alerted the vehicle owner right away so I am not sure why you say we aren't willing to help, but this is about all we can do unfortunately and the vehicles insurance would be the one to cover something like this. If there is anything we can do to help find the vehicle, we will assist in whatever way we can.

I believe you have us confused with a car lot, we don't sell vehicles , I would appreciate you removing this review!

Hey Alex, I do remember this repair we did about a year ago in May of 2023 on your Jeep Wrangler. I, the owner, personally did this repair. I did the water pump and thermostat and the air wasn't fully out of the system due to the oring on the bleed screw being worn out and enlarged and allowing air to enter the closed/pressurized system, but it was not forgotten. Those Jeeps are notoriously hard to bleed 100% so I do apologize. We didn't hear back from you so I figured you were good to go. I should have drove it around a few miles after I bled the system the second time and checked for more air and repeated the process again to double check but we were pressed for time. On the stripped oil pan drain plug, I hand tightened the oil drain plug, so I'm not sure how it would be stripped. None of our guys, including myself, use any kind of impact or power ratchet because we aren't a quick service "get it done as quick and possible" kind of shop so it's just not something we do. If the shop told you the bolt was stripped, its likely they used an impact to take it off and stripped it themselves, and then blamed it on the last shop to get you to pay for a new plug while saving face but it's hard to say. So again, I do apologize about your experience but we strive to remedy any situation a customer might have with any of our repairs. If you need any repairs in the future, we will offer you a discount next time, just reference this response!

Thank you! We appreciate your business!