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Amie Attebery

May 24, 2023

Amie, Thank you for the outstanding five stars! We hope that you have a fabulous day!!!

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hubert garrison

May 24, 2023

Good

Hubert, We are happy to hear that our team provided good service! Thank you for the positive five star review and we hope that you have a remarkable day!!!

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Darth Karnagge

May 24, 2023

Awesome people. Great service.

Darth, We are thrilled to hear that our team provided awesome service! We thank you for the five star review and we hope you have a fantastic week!!!

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Whitney Brockman

May 24, 2023

Very rude woman, all I was trying to find out was if this was the place that needed to pick up my car. This was the address in my email so I thought this was it. She just needs to have better respect towards people who isn't sure.

Whitney, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.

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Muzit Ghebrai

May 24, 2023

This is the worst repair shop in KC. Do not take your car here. They don't care about their customers at all.

Muzit, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name and contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.

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Kimberly Driskell

May 24, 2023

Going through the process of USAA insurance to get my car repaired: Gerber is a USAA approved location to get an inspection before you can actually get your vehicle approved for repairs. My experience was nice until the woman who schedules the repairs called. She’s very off putting. I informed her that I would like to make an appointment but I would like to explore my options as I have the right to use any body shop and I would give her a call if I didn’t want to move forward with them. This was the moment she started to have an attitude with me, she inquired as to why, I informed her that I was more comfortable using a Toyota certified auto shop because color matching to my decently new vehicle. She gave me more sass and said I better call her back to cancel, which I repeated that I said I had planned to. I called back today, the next day, to cancel because I definitely wasn’t going to use them due to yesterday’s interaction. She continued to speak to me in a snotty tone while I was canceling my appointment, so she might just wake up like that.

Kimberly, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Vincent has been trying to get in contact to have your concerns addressed. Please feel free to contact us any time should any other issues arise.