Vance Ford Service
Auto body shop in Treece, Kansas
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In the past service has been great. My last visit, after being called, that truck was ready, my tailgate was not done, cover laying in bed. Passenger floor mat there also. Nail in my tire never got fixed. Passenger door, won’t unlock when you touch the door handle. I mentioned that to them the first time it was in the shop. Never fixed 1st or 2nd time in shop. At some point I’ll need to get it looked at
Reply from the business:
Apr 25, 2024Hi Lloyd, Thank you for the feedback. Please contact us at your earliest convenience to discuss your service experiences further. Shawn Wells Service Manager John Vance Ford
Stopped in at 7:30am with a low tire, they got me a same day appointment to fix my tire, dropped me off at work and brought the vehicle back! They are top notch! Big shoutout to Levi and the service team !
Reply from the business:
Apr 25, 2024We appreciate your feedback regarding our same day tire repairs, it aids in maintaining the high-quality service at John Vance Ford Service. It was made possible by our team providing convenient drop-off services for customers like yourself. Thank you for sharing your experience.
Everyone I spoke with was: very polite, friendly, helpful and took great care while servicing my car.
Reply from the business:
Apr 25, 2024We appreciate your kind words about John Vance Ford Service and our dedication to high-quality customer interaction. We're pleased that you noted our polite team and meticulous car service approach. Thank you for your recognition.
They took care of the the roof trim under warranty. Looks good!
Reply from the business:
Mar 25, 2024Glad to hear you had a positive experience with your roof trim warranty at John Vance Ford Service. Your satisfaction is our priority.
Best service department around! Hands down! These guys care and are fast!
Reply from the business:
Mar 25, 2024We're glad to hear that our speed and quality at John Vance Ford Service have met your needs. It means a lot to us!
Fast, courteous service. good work. Will do business with Vance Ford again!!
Reply from the business:
Mar 25, 2024We appreciate your recognition of the swift and respectful service at John Vance Ford Service. Your future business is greatly valued by us.
They came and got my car and serviced it, then brought it home. Kept me informed when it got there and when they were bringing it back. Thank you Kathryn
Reply from the business:
Mar 25, 2024We appreciate your review, Kathryn. It's good to hear that our pick-up and drop-off service was beneficial for you. Thank you for choosing John Vance Ford Service.
Service department is Very helpful! Has become better over the last couple years! Fixed my issue and told me not to hesitate if it happens again.
Reply from the business:
Mar 25, 2024We appreciate your positive feedback at John Vance Ford Service and take pride in our helpful service department. Your kind words affirm the efforts we put into improving. Remember, we're always here for you should any issues arise again with your vehicle.
Got it in and out in 30 min. No. Changed air breather windshield wipers and changed the oil. and it cost me $200. Didn’t tell me what the final price would be before they did all of it. Way to expensive.
Reply from the business:
Mar 25, 2024We appreciate your review and are glad to know the job could be completed quickly at John Vance Ford Service. We take transparency seriously, so we will look into this matter for better communication about pricing in the future. Please let us reach out regarding this situation.
Levi was very understanding because I was late for my appointment and very informative on my car service details. He always takes great care of me when I’m there and is a valuable employee for Vance Ford!
Reply from the business:
Apr 25, 2024We appreciate the high marks for John Vance Ford Service, particularly regarding our team's dedication and accommodating nature. It pleases us that you left informed about your car service details; we believe knowledge empowers all our clients. Thank you for trusting in us and in turn recognizing the value of what we do.