A & A Auto and Truck Parts Inc
Auto body shop in Topeka, Kansas
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Kind of shitie to me over the phone and didn't have a starter for real common engine 5.3 ls
Reply from the business:
May 25, 2023Kenny, we apologize for this unfortunate situation and want you to know we will most definitely be looking into this further. We appreciate your feedback.
Customer service is a joke. Tries to argue, then gets mad when proven wrong and says that they don't have what your looking for.
Reply from the business:
May 25, 2023Hi Nathan, we are sorry you had a bad experience. Your feedback is very important to us, and we will review it with our staff. Sometimes customers come to us with very specific order requests that cannot be met in our exact line of business, but we are always willing to listen and improve. In the meantime, we'd love to connect with you and see if we can still help out. You can always reach us at jane@aandaparts.com.
This just my bad experience my be they are not so bad first time here and not good for me
Reply from the business:
May 25, 2023Thank you for taking the time to leave us your feedback. We hope in the future you will give us another chance to give you a better experience.
very rude took my money never go my party
Reply from the business:
May 25, 2023Good morning, thank you for taking the time to leave us some feedback. If you could please reach out to us at jane@aandaparts.com with your order number, we would like to look into your complaint. If you did not get a part for some reason (the part your requested was broken and we could not provide a replacement, ETA delay, etc.) you should receive a refund. Thank you - Management.
Reply from the business:
May 25, 2023Naomi, thank you for taking the time to leave us a great 5-star review. We appreciate you!
Stay away from this place!! This place has the worst customer "service" I have ever seen and that's saying something. Unbelievably rude and dismissive. This place is nothing more then a bait & switch with hidden fees!!! Stay away and you will thank me later!!
Reply from the business:
May 25, 2023Cindi, we never like to hear someone had a bad experience. I followed up with the sales staff and no one seems to know what order you are referring to. If you would like to reach out to management so we can further look into your complaint, please send us an email to jane@aandaparts.com. Thank you.
Reply from the business:
May 25, 2023Netta, thank you for taking the time to leave us a 5-star review!
5hour wait if your a cash customer. So if you have a job you won't be able to get parts from them. Also closed on Saturdays. Not much help. I let them know I was from out of town and by the time I made it to Topeka and they pulled the part they would be closed. Really bad service all around. I wouldn't go to them for anything after today. Also I will speak with the company that referred me to them and let them know how they treat their customers also. Maybe when they lose their contracts with these corporations they will find a better way to run their business. Are you guys really that lazy that it takes 5gours to take a wheel off?
Reply from the business:
May 25, 2023Randy, we are sorry that you are unhappy with your interaction with us. We are incredibly busy and short staffed so unfortunately there are longer wait times than normal. Our staff works incredibly hard, and honestly, we can only pull parts that have been paid for or else we would be pulling parts that no one picks up wasting everyone's time. Once a part is paid for it is added to our workorder manager and this is on a first-come-first-served basis. So yes, it may take 5 hours for your order to move to the top of the list. We hope you are able to find what you need and we wish you the best of luck.
Called these guys for a driver front seat. $125. Told me the vehicle hasn’t had a driver window since it showed up on the lot. Asked if I could look at the seat. They said no since they don’t allow people in the lot. Said they had pictures of the seat when it came in (who knows when that was.) so I asked for new pictures, and they would not provide a single picture of the seat to see if it’s not a moldy pile of junk unless I paid for it first. ????? Christ.
Reply from the business:
May 25, 2023Wayne we are sorry you had a bad experience. We will look into your complaint and address your concerns. Thank you.
Needed a part for our van and was quickly able to get one. Great customer service. If you need a replacement part, give them a call.
Reply from the business:
May 25, 2023Jessica, thank you so much for such a great and positive review! We are happy we were able to help with your van. If you need anything in the future let us know!