A & A Auto and Truck Parts Inc
Auto body shop in Topeka, Kansas
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It's OK but the greatest thing about it is that it was not good I had to ask for a product and got feedback as stop talking about it cause you are dumb and don't know about cars. That's what they do when you are a woman evil 🦹♂️ 😈 thanks. Not not the female, she was very nice but it was the men's I'm sorry to feel that way but it's hard and I know a little about Vichel so I'm sorry but get the men's right so females come in they feel they were served with a smile thanks but not being rude but that's how it is Thanks.
Reply from the business:
Oct 25, 2023Wylia, I am shocked that you had this experience. We have several great female staff members who are very knowledgeable about cars so I am sorry that you went away with that impression from anyone here. Management would like to look further into your experience so that we can do some proper training. If you would like to reach out and give us more details please reach us at jane@aandaparts.com. Thank you!
Rude immature customer service. I feel like I'm dealing with retards, it makes it almost impossible to do business with. All the reviews are correct. If you can buy from somewhere else, do it and save yourself the hassle. Shops like this shouldn't be in business.
Reply from the business:
Sep 25, 2023Josh, we apologize that we were unable to meet your immediate needs. We could have communicated our policies and assisted you more effectively. We’d love to be able to fulfill every customer's request, like shipping body parts, but the reason we don’t is because they can easily be damaged in transit. The salesperson you were working with is new and can take a little bit of extra time to work through our system. We wish you the best of luck getting the body parts you need.
GREAT PLACED FOR GETTIN USED RADIATOR !!!!😁😁🔥
Reply from the business:
Jul 25, 2023Carla, thank you for taking the time to leave us a great review! If you need any car parts in the future, we hope you think of us!
worst customer service the guys there are so immature and rude , grow up and do better !!
Reply from the business:
May 25, 2023We apologize you had this experience. Thank you for sharing your personal feedback, we will address this in-house.
Their customer service over the phone is really rude. Affordable prices but need to hire men that want to be there.
Reply from the business:
May 25, 2023Barbara, we are sorry that you had a bad experience with one of our salespeople on the phone. We will be sharing your feedback and work on our customer support. Thank you for taking the time to leave feedback.
They responded very quickly and they are able to get what I need whenever I am ready
Reply from the business:
May 25, 2023Thanks for the great review, Michelle! We're glad you had such a great experience. We look forward to helping out again!
Needed a starter for my Suzuki Grand Vitara and they had one for $50 + $15 core charge.
Reply from the business:
May 25, 2023Thank you for your review, Wade! We are so happy to hear you were able to find the part you needed. Thank you for choosing A&A!
Poor customer service hanging up on paying customers, and I'll take my business else where and leave a bad review... Get help not hanging up on customer's ... Dam looser.
Reply from the business:
May 25, 2023Big, thank you for taking the time to leave your feedback. We apologize if you had a connection issue with your salesman as we are sure we would not intentionally hang up on a customer. We hope you were able to find what you needed. Thank you.