New Concept Auto Service - Bonner Springs

Auto body shop in Shawnee, Kansas

4.5
StarStarStarStarHalf Star
42 Reviews and Ratings
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Mary

Feb 24, 2024

StarStarStarStarStar

Knowledge and experience people

Reply from the business:

Feb 24, 2024

Thank you for leaving us a 5 star review Mary! We are glad you found our people to be knowledgable and experienced. Give us a call the next time your vehicle needs anything!

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panther dad x3

Feb 24, 2024

StarStarStarStarStar

Reply from the business:

Feb 24, 2024

Thank you for the 5 star review Panther!

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Trudy Hadl

Feb 24, 2024

StarStarStarStarStar

The manager explained what they did and found. Was not rushing me to get the issue fixed right then. He was professional and knowledgeable and pleasant. I felt I could trust them with my car.

Reply from the business:

Jan 24, 2024

Thank you so much for the 5 star review Trudy! We greatly appreciate your kind words regarding our manager being professional and knowledgable, and we are glad you felt no pressure when it came to making decisions about your vehicle. Give us a call the next time your vehicle needs anything!

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Rick Swick

Feb 24, 2024

StarStarStarStarStar

They have been very helpful in getting us in fast and finishing the work just as fast! They have also been in contact with us as work progressed so we knew what was needing attention. I would recommend New Concept Auto to anyone.

Reply from the business:

Feb 24, 2024

Thank you for the 5 star review Rick! We are glad we could get you in the shop in a timely manner, and that we have provided ample communication so that you know what is going on with your vehicle. We greatly appreciate your recommendation and look forward to seeing you in the future!

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Daniel Knudson

Jan 24, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Very high priced, I had a simple job, takes 10 min tops, huge markup on parts, called the dealership, they will do it $50 cheaper

Reply from the business:

Jan 24, 2024

Hi Daniel, we are sorry you feel you did not have a 5 star experience at our shop. When you visited us to get an estimate on replacing your oil pressure switch, we provided you with a quote for the switch and also the price for an oil change with a discount. We do try our best to have affordable prices but understand that we are not the cheapest in town. We appreciate the feedback and wish you the best in your auto repair journey.

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Quinn kirch

Jan 24, 2024

StarStarStarStarStar

Lady at the front desk was very knowledgeable and had great customer service. Happy with service I received

Reply from the business:

Jan 24, 2024

Quinn, thank you for taking the time to share your 5 star experience! We're delighted to hear that our front desk staff provided you with knowledgeable and great customer service. It's our goal to ensure our customers feel well taken care of. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future!

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Michael Book

Jan 24, 2024

StarStarStarStarStar

My daughter slid off the road into a ditch during a winter storm on her way back to college. We took the car to New Concept, and they got us in that day. Full inspection was free. They needed to reseal a tire, repair two popped fenders, and cleaned out the entire undercarriage and skid plate. $125. That's it. Had it done the next day, and my daughter was able to get back to school. Thanks guys!

Reply from the business:

Jan 24, 2024

Michael, thank you so much for taking the time to leave us a 5 star review! We are thankful that you put your trust in us when your daughter's vehicle slid off the road during the recent winter storm. We are glad we could get her back on the road in a timely manner. Give us a call the next time your or your daughter's vehicle need anything! :)

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Megan Sitzmann

Jan 24, 2024

StarStarStarStarStar

Reply from the business:

Jan 24, 2024

Thank you for the 5 star rating Megan! We hope to see you in the future. :)

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Judy Clarke

Jan 24, 2024

StarStarStarStarStar

Great service and repair was done so fast! Highly recommend New Concept!

Reply from the business:

Jan 24, 2024

Than you for your 5 star review Judy! We're glad to hear that you had a great experience with our service, and we're delighted that the repairs were completed quickly to your satisfaction. Your recommendation means a lot to us, and we appreciate your trust in New Concept!

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Robert Chase

Jan 24, 2024

StarStarStarStarStar

Need your vehicle repaired bring it to them. The are amazing with handling fleets.

Reply from the business:

Jan 24, 2024

Hi Robert, thank you for leaving us a 5 star review! One of our specialties is fleets, so we are glad to hear that we could provide you with an amazing experience. We look forward to seeing you again. :)