New Concept Auto Service - Bonner Springs

Auto body shop in Shawnee, Kansas

4.5
StarStarStarStarHalf Star
42 Reviews and Ratings
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Dhaval Desai

Mar 24, 2024

StarStarStarStarStar

I always go to this place for my 2 cars’ oil change. They are very reasonable in price and have highly skilled staff. Also they have nice waiting room with light refreshments. I would highly recommend New Concept Auto Service.

Reply from the business:

Mar 24, 2024

Hi Dhaval, thank you for taking the time to leave us a 5 star review! Thank you for putting your trust in us to service your two vehicles with oil changes. We are happy to hear you find our prices to be reasonable and appreciate your kind words regarding our staff. Give us a call the next time your vehicle needs anything! :)

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David Dennis

Mar 24, 2024

StarStarStarStarStar

This was my first visit to this business. I was very impressed by their efficiency, comprehensive evaluation of my truck and friendliness. They treated me with respect and did an outstanding job on the assessment of my vehicle. I will definitely be using them again.

Reply from the business:

Mar 24, 2024

Thank you for the 5 star review David! We're happy to hear that you were impressed by our efficiency, thorough evaluation of your truck, and the friendliness of our team. Treating our customers with respect and providing outstanding service are core values for us, and we're delighted that you experienced that during your visit. We look forward to serving you and your vehicle again in the future!

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Jerry Brown1577

Mar 24, 2024

StarStarStarStarStar

They did a good job at a fair price. I'm pleased and will go back

Reply from the business:

Mar 24, 2024

Hi Jerry, thank you for taking the time to leave us a 5 star review! We are happy to hear we could provide you with quality service at a fair price. Give us a call the next time your vehicle needs anything!

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E A

Feb 24, 2024

StarStarEmpty StarEmpty StarEmpty Star

Okay for oil changes I guess but not bigger jobs. quoted me over $1,100 for new brakes and rotors... A $4-500 dollar job max .... Not sure if they just didn't want to do it or just trying to price gouge. I went somewhere else for brakes.

Reply from the business:

Feb 24, 2024

Hi E A, we are sorry that you did not have a 5 star experience at our shop. Our standard price for a brake job per axel is between $500-$600, and we are sorry if this is not the price you were expecting. We strive to provide excellent service to all our customers, and we regret that we fell short in your case. We are glad you were able to have the brake job completed elsewhere and wish you the best on your auto repair journey.

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Stephen Arguijo Jr

Feb 24, 2024

StarStarStarStarStar

Reply from the business:

Feb 24, 2024

Thank you for the 5 star rating Stephen! We hope to see you again in the future. :)

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Carol Saint

Feb 24, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

I needed a brake light replaced and was told it would cost $55.00. I said no so they said $35.00 was the lowest they could go. lol. How ridiculous. I said that’s too much. I went to Autozone and their employee came out and put it in. I paid 9.99 for a pack of 2 lights. New Concept really tried to rip me off.

Reply from the business:

Feb 24, 2024

Hi Carol, we are sorry you feel you did not have a 5 star experience at our shop. Our goal is to provide transparent and fair pricing to all our customers, and we're sorry if you felt that wasn't the case in your situation. We're glad to hear that you found a solution at Autozone and truly wish you the best in your auto repair journey.

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Ruth Silos

Feb 24, 2024

StarStarStarStarStar

Reply from the business:

Feb 24, 2024

Thank you for the 5 star review Ruth! We hope to see you in the future!

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John Matt

Feb 24, 2024

StarStarStarStarStar

They were able to schedule my repair to fit my schedule and were friendly and responsive. I normally do my own maintenance and I found their prices reasonable, I will certainly use New Concept again.

Reply from the business:

Feb 24, 2024

Thank you for the 5 star review John! We're delighted to hear that we could accommodate your schedule and provide friendly and responsive service. It's great to know that you found our prices reasonable, especially as someone who typically handles their own maintenance. We truly appreciate your trust in us and we look forward to serving you again in the future!

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Corbin Hendrix

Feb 24, 2024

StarStarStarStarStar

I want to say that is my new place to take my care for service, I was very impressed with there customer service. They got me in and out with no issues!

Reply from the business:

Feb 24, 2024

Thank you for the 5 star review Corbin! Thank you so much for choosing us as your new go-to place for car service! We're thrilled to hear that you were impressed with our customer service and that we were able to get you in and out smoothly without any issues. We look forward to serving you again in the future and continuing to provide you with top-notch service for all your car care needs!

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Nancy Patrick

Feb 24, 2024

StarStarStarStarStar

Friendly and informative. My check engine light was on, and after the diagnosis, the manager, Jose, explained, in lay terms, what needed to be done. I am pleased with their service!

Reply from the business:

Feb 24, 2024

Thank you for taking the time to leave us a 5 star review Nancy! We are glad you found us to be friendly and informative, and that we were able to diagnose and fix the issue with your check engine light. Give us a call the next time your vehicle needs anything!