
Collision Repair Specialists
Auto body shop in Robinson, Kansas
0
0 Reviews
It was awesome. My car was completed and ready to pickup ahead of schedule
Reply from the business:
May 24, 2022Thank you very much for the review Jolene. Hope you have a fabulous day!
Repairs still not fully completed. Shop used to be the best in town. Quality and communication have really gone downhill
They would call and tell me it's finished 4 times. Then call me and tell me was not finished or send pictures of it still in pieces. And there are a couple of fit and finish things that was not taking care of in the 2 months they had it. And was not able to fix these things after I returned it and showed them. So, I'm sure there not capable of fixing it back to the way it should have been.
Awesome staff & workmanship
They do great work
Update #2: 3rd day no car. I did get a call from Ricky explaining the situation. Today is going much smoother. As far as the glass goes i do have an unusual car and it's an issue to replace anything especially glass. I thanked Ricky for talking to me and letting me know what was going on. I should hopefully get my car back tomorrow. UPDATE:: Dale the owner calls me. Instead of talking to me and finding out my side of the story. I was told to take down my post or he is not going to fix my car. I have used Collision Repair for years. This is the worst i have ever dealt with. They have no idea what is wrong with my car even after having it for days. NO ONE called me to say hey I am sorry but it's going to be longer than expected. Nothing. Make a post and now they don't want to even look at my car they have had for 2 days. I have known the Eaton's for years. Apparently that means nothing. I understand they are short staffed like everywhere else but common courtesy just went right out the window. I had my car towed through AAA. The tow truck driver was friendly and prompt. Gave me high hopes. They said they would call me. I called at 4:45 friday afternoon. They said they would get me in first thing Monday morning. That didn't happen. I called Monday at 10am. They still hadn't gotten to my car. 1pm Monday. I called and they aren't sure what is wrong with my engine and THEY BROKE MY WINDOW. On top of whatever the engine is going to cost now I have to add $300. NEVER AGAIN!! No more Collision Repair for me!! Btw...still no car!!
I have been a customer before my accident so it was an easy choice to go with them. Great service as usual!