This is a baloney hostile reviewer of whom I've never met and calls around to shops and treats them poorly. Likely just from a competitor that has someone call other shops and then rate them poorly... This person called me and demanded a quote on a service that almost NEVER is needed. It was likely he only needed a recalibration and in asking him just one clarifying question, he turned hostile towards me. When I told him we were booked out and I could not help him, his threatened to give this review. Were not obligated to work on somebody's car that calls me and treats us like &%^$! We were actually trying to use our expertise to help and advise this individual. This involves asking a couple questions, sharing some information, perspective, next steps. He would have no part of it. Good luck operating in the world with that AWFUL way of treating other people Mr. Tonjes.

Thank you for being a great customer Brett and for being patient as we worked through this complex engine issue and associated repairs! - Jason

Thank you for this review Diane! Your situation with the dealer's approach to your problem and their lack of real diagnosis expertise is (unfortunately) typical and ends up costing customers so much money (and would not have even solved your issue). We take pride at Royal Autowerks in saving our customers money and solving tough problems the right way (not just throwing parts at a problem). Our incentives are always aligned with those of our customers (competence, safety, value, honesty, speed and convenience). We look forward to seeing you next time you have a vehicle need or issue Diane!