New Concept Auto Service

Auto body shop in Overland Park, Kansas

5
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46 Reviews and Ratings
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Michael Venmahavong

Apr 24, 2024

StarStarStarStarStar

So friendly, I had a small issue with putting in just a single bolt. They were able to do it complimentary!!! Definitely 👍 will be back for anything else 🙂

Reply from the business:

Apr 24, 2024

Hi Michael, thank you for leaving us a 5 star review! We are glad you had a great experience with us and look forward to seeing you next time your vehicle needs a service or repair! :)

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Jay Muckenthaler

Apr 24, 2024

StarStarStarStarStar

Reply from the business:

Apr 24, 2024

Hi Jay, thank you for the 5 star review! We hope to see you again.

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Kathryn von der Linden

Apr 24, 2024

StarStarStarStarEmpty Star

I appreciated the detailed written estimate for the services they recommended. They were able to fix the issue. It was expensive but overall good service.

Reply from the business:

Apr 24, 2024

Hi Kathryn, thank you for the 4 star review! We are glad you found our detailed written estimate for recommended services to be helpful and that your overall experience was good. We hope to see you again in the future so that we can provide you with a 5 star experience!

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Steve Moyer

Apr 24, 2024

StarStarStarStarStar

Outstanding quality at a fair price! Try them out! Shuttle service is easy! Outstanding, even during the busy Holidays!

Reply from the business:

Jan 24, 2024

Thank you so much for the 5 star review Steve! We're thrilled to hear that you found our services to be of outstanding quality at a fair price. It's great to know that our shuttle service met your expectations, especially during the busy holiday season. We appreciate your support and look forward to serving you in the future!

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Antonio Robinson

Apr 24, 2024

StarStarStarStarStar

Reply from the business:

Apr 24, 2024

Thank you for the 5 star rating Antonio! We hope to see you again in the future. :)

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Steven von der Linden

Apr 24, 2024

StarStarStarStarEmpty Star

Took in an older Toyota when the check engine and ABS lights came on. They were able to determine the root cause and got approval before performing any work that would occur additional charges. They provided an estimate with costs including a few other issues they found and indicated level of urgency. We stuck with the primary issue only since it was an expensive repair and there was no pressure to add other services at that time. They successfully completed the repair. The front office guys were professional and courteous. The only issue was not getting a call back a couple of times when they said they had to check on something and get back to me real quick, but they were patient and helpful when I called them again for updates. The repair and other recommended services seemed on the pricy side, though I admit don't have a great grasp on the market for car repairs.

Reply from the business:

Apr 24, 2024

Hi Steven, thank you for taking the time to leave us a 4 star review! We're pleased to hear that our team could diagnose and address the issues with your Toyota. Providing clear communication, obtaining approval before additional work, and prioritizing repairs based on urgency are key aspects of our service philosophy. We apologize for any delays in communication you experienced when waiting for callbacks. We strive to be prompt and responsive, and we appreciate your understanding and patience. Regarding pricing, we strive to provide our customers with affordable and fair pricing and we appreciate this feedback. We hope to see you again in the future so that we can provide you with a 5 star experience!

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Stephen Levine

Apr 24, 2024

StarStarStarStarStar

We found Robert to be extremely helpful and customer focused. We were extremely pleased with their service on the BMW. I really like how he gave us a clear list of services we could use, and allowed me to choose the most budget and safety conscious while declining the rest. I found him to be open, transparent, and staying in touch with me. My wife states, "my car now drives like a real BMW" We highly recommend this shop.

Reply from the business:

Apr 24, 2024

Hi Stephen, thank you for leaving us a 5 star review! We're thrilled to hear that you found Robert's service exceptional and that you were satisfied with the service on your BMW. Providing transparent and personalized service is our priority, and we're glad we could meet your needs. Your recommendation means a lot to us. If you need anything in the future, feel free to reach out!

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T. Nichole

Mar 24, 2024

StarStarStarStarStar

Wonderful service as always!

Reply from the business:

Jul 24, 2023

We really appreciate your 5-star review on our wonderful service, T! See you next time!

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Charles Davis

Mar 24, 2024

StarStarStarStarStar

The staff were courteous, professional, knowledgeable, and responsive to my needs. I was pleased with the service and will be using this business for future automobile maintenance services.

Reply from the business:

Apr 24, 2024

Thank you for the 5 star review Charles! We appreciate your kind words regarding our staff being courteous, professional, knowledgeable and responsive. See you next time! :)

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Damarion Horton

Mar 24, 2024

StarStarStarStarStar

Reply from the business:

Apr 24, 2024

Thank you for the 5 star rating Damarion! We hope to see you again in the future!