Midas

Auto body shop in Overland Park, Kansas

4.5
StarStarStarStarHalf Star
40 Reviews and Ratings
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Windell Ross

Feb 24, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Very bad experience with Midas and will never go to them again. I went to one Midas location to see why my SUV has a slight wabble when I drive and they told me I needed my tires balanced but there machine was not working so they sent me to another Midas and I told them what was going on but they told me we will have to do our on investigation to see what's wrong could be something else so I said ok fine (keep in mind there's nothing else wrong with my suv no lights on the dash). After the finish looking at it test driving it putting it on the lift and running it while up in the air they finally finish and give me a estimate of over $1,000 worth of repairs that need done I have a 2019 Dodge Durango and I've took it to several other shops and nobody has told me I need repairs to my transmission manifold, cabin air filter bad tie rod bad. So I politely declined the repairs and got my keys once I started my truck I now have transmission light, abs light brake light, none of my sensors work and my steering is locked up. They so well drive it for a while it should reset I drove 20 minutes home and still the lights are on so now they want me to come back and try to reset the program to find out there is a security lock and now I have to take it to the dealership. Now I have to wait a few days for an appointment I had to get a rental car to drive to work which never offered any reimbursement even though they apologized and said they would pay for the cost of the dealership fee it's just the inconvenience I had to go through. When all it was is a bad tire or what they would call it out of round tire in the first place they definitely that they would scam me out of money fixing something that was unnecessary people please be careful when taking your vehicle to any auto shop sometimes it but to take it to two or three other shops to see if they tell you some different.

Reply from the business:

Feb 24, 2024

Hi Windell. We are very disappointed to hear you were treated this way. Please tell us about it at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx. A Customer Service Specialist will reach out to see how we can turn this experience around.

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Kira Young

Feb 24, 2024

StarStarStarStarStar

They were friendly and kind. They made sure I understood what products I needed and how soon things needed replaced.

Reply from the business:

Feb 24, 2024

Kira, thank you for this great review! We appreciate your trust and business, and hope that you always get 5 star service whenever you come to our store. Please let us know if there is anything else we can do. Thank you!

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Nataly Aritza

Feb 24, 2024

StarStarStarStarStar

They did have reasonable prices, did a great job with fixing my car and are always so nice!! Definitely recommend.

Reply from the business:

Feb 24, 2024

Nataly, we appreciate this excellent feedback about your visit to our store. Please let us know if there is anything else we can do in the future. Thank you!

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Donna Schnabel

Feb 24, 2024

StarStarStarStarStar

This was my first experience with Midas and it won't be the last! Eric took great care of me! He was very courteous both on the phone and in person. I will highly recommend Midas at this location to anyone needing service on their car!

Reply from the business:

Feb 24, 2024

Thank you for taking a second to leave us this great rating, Donna! We were happy to help, and hope you get nothing but excellent service whenever you visit our store.

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L Blu

Feb 24, 2024

StarStarStarStarStar

I can’t say enough good things about this shop. Fair warning you may need to make an appointment but that is the price for good service and integrity. I am always treated respectfully. The customer service is on point. The technician always shows me the parts in question and explains the service that I need. One time when I came in asking about my brakes, I was shown the brake pads and was advised they didn’t need to be replaced yet. When has that ever happened to a female in an auto repair shop? Bottom line you can trust these guys!

Reply from the business:

Feb 24, 2024

L, we appreciate this glowing review! We aim to always provide 5 star service, and hope you always get that when you visit us. Please let us know if we can do anything else in the future. Thank you.

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Steven Gonzalez

Jan 24, 2024

StarStarStarStarStar

It's my go-to location. Never had an issue.

Reply from the business:

Jan 24, 2024

Thank you for taking a second to leave us this great rating, Steven! We were happy to help, and hope you get nothing but excellent service whenever you visit our store.

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Tucker Kane

Jan 24, 2024

StarStarStarStarStar

Eric was great - adaptable, good communication, and courteous. I’ll be back to this location.

Reply from the business:

May 24, 2022

We are glad you had a great experience and appreciate your patronage.

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Brian Mehl

Jan 24, 2024

StarStarStarStarStar

Friendly service and quick!!

Reply from the business:

Jan 24, 2024

Brian, we appreciate this excellent feedback about your visit to our store. Please let us know if there is anything else we can do in the future. Thank you!

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D K

Jan 24, 2024

StarStarStarStarStar

Professional, friendly & efficient!

Reply from the business:

Jan 24, 2024

D, we appreciate this excellent feedback about your visit to our store. Please let us know if there is anything else we can do in the future. Thank you!

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Cooper Lehr

Jan 24, 2024

StarStarStarStarStar

Lewis helped me today and is great about realistic timelines and pricing. Love coming here knowing that I’m not being scammed or taken advantage of!

Reply from the business:

Jan 24, 2024

Thank you for taking a second to leave us this great rating, Cooper! We were happy to help, and hope you get nothing but excellent service whenever you visit our store.