great service, easy check in and no upsell great experience

Me and my son really enjoyed the experience. Both managers were great and took extra time to explain all options available. I love the detailed report. Kudos to B.P, Justin, Braden (Sorry if spelled wrong), but an excellent team. I will recommend your location to friends and family.

Visiting from out of town and my power steering went out. They stayed late on a Saturday to get me back on the road.

everything was done in a timely manner...everyone was great with me

they act like they fix it, but there charges are irrelevant , they charged me 71$ for just fixing one screw , Thankyou

Do not and I mean do not go to them they don’t listen very well they do what they want to do and they push their agenda on you and then get an attitude if you choose not to deal with them. So I have a 2020 Subaru Forester that I have just purchased back in June and I was having some issues so this company was recommend but I thought my insurance that I was paying for was going to pay for the maintenance because all of these issues were clearly signed of neglect on behalf of the previous owner So with that being said, the car company recommended Meineke, so the first time I went to Them I was going through my insurance but it did not cover nothing not even a air filter on my vehicle so then I went back to Meineke and we discussed some options I listened to the gentleman at the front desk and applied for a credit card through them, but he did not inform me That the one that I was approved for didn’t give the full year of no interest so the one that I was approved for only gives you four months to pay back them their money So I thought that was disrespectful that I was not informed that secondly, the issues I was having I specifically ask him with what y’all are recommending Will it fix the issues I’m having The Man said it should so I trusted his word and then come to find out it wasn’t even in the report the issues that I stated in the beginning They checked the car out and came up with a full list of things they felt I should fix which none of them fix my car so by this time I have taken my car up there several times to get the issues fixed That I am having with my vehicle come to find out he never even looked at my vehicle to do the diagnostic on it, but I dropped it off several hours before so it could be there As early as they open, but my car still was not looked at because I didn’t pay them for doing something else to my vehicle but he told me to get my battery changed by the previous company I went So I got the battery changed and the terminal and since the diagnostic is free, my car had never been seen to be able to perform the diagnostic and this Has been happening Since I started dealing with this company Confusion from them to me being overly charged for stuff I didn’t even ask for. I just feel they need to pay for their wrongdoings. Because people don’t have money to just throw away on a car. When Everybody needs a car For everything nowadays it’s just disrespectful. It seems like these days no one has Empathy, Compassion, Pride, It’s sad. We all are going through stuff, and people still are choosing to do wrong by one another.

I had a coupon which had full synthetic oil change for 50$ and the guy in the front desk said that it’ll also cover wheel rotation. But after the oil change when I got the receipt it shown that he put synthetic blend oil in it and also he didn’t perform the wheel rotation.

My car started and runs fine, I’m grateful! After the diagnostic test, another part was needed. Why was that not part of the diagnostics? Oh, you just saw that a worn hose was needed. As far as listening skills, someone is horribly challenged. I showed up to pay a deposit for a part on my husband’s car. I was specific what I was there to pay. And, come to think about it, when did they start with deposits for parts? I thought they had everything come to them to fix whatever needs fixing, then be charged at the moment of pick up?? Deposit before the job is very unusual to me to begin with. To make matters worse, it was unfortunate for me becoz I didn’t look at my receipt whenI made the deposit becoz I believed I was clear what I wanted to give for a deposit. Well a few hours later I realized that they emptied my account. Then when I called, the audacity to argue with me about my boyfriend cosigned him to remove over a $1000. That was a lie! My husband and I were clear what the deposit was supposed to be. In other words, he overlooked what I said I was there to pay!” Not cool at all. Cost me my whole weekend with no funds on my son’s BEarth Day! I’m highly frustrated right now, becoz I have no clue when those funds are going to be applied back to my account. Anyway, I’m forgiving becoz otherwise, I would have given them one star.

We have been going there for 15+ years because they were reasonable and honest. I went in for an oil change, this time, and they attempted to “upsell” me on several items that weren’t needed. Will be considering alternatives for future service.