
Car Care Express
Auto body shop in Ottawa, Kansas
0
0 Reviews
Extremely satisfied with the service we always receive from Jake and his team. They are always detail oriented, thorough and polite when working on any of our vehicles. We will continue to use Car care express in the future.
Reply from the business:
May 18, 2024We do pride ourselves on our crew Dalton. Thanks for the kind words and the 5 stars. We look forward to your next visit!
can always trust these guys to do it right. got an alignment done this afternoon and couldn't pick it up until I was on my lunch break (kinda put em on a time crunch lol). the guy who was helping me (I didn't get his name directly but I believe it was Jake) told me he didn't have a chance to drive it around and to drop back by if it pulled in any direction which I really appreciated. didn't get a chance to drive it on a highway until after they had closed for the evening but what do you know, straight as an arrow! thanks guys above and beyond service as always
Reply from the business:
May 18, 2024Happy to hear we got you going straight! Thanks for the 5 stars and we look forward to your next visit!
Great service & great people, love the shop dogs the most!
Reply from the business:
May 18, 2024Thanks for the 5 stars and we (including the dogs) look forward to your next visit!
Had a sudden valve stem collapse, and the tire was going flat quick..Got me in immediately, fixed it, in and out in 20 minutes. Awesome service!!!!!
Reply from the business:
May 11, 2024Thanks so much for the 5 stars Charlotte! We look forward to your next visit.
I've been taking my cars here for years. My husband noted they didn't put my skid plate back on and tore something under the car attempting to get around the skid plate. I called and spoke with them and they had absolutely no service recovery. Just excuses. Save your money and go somewhere that will treat their customers right, especially one that has given them thousands of dollars. I won't be back! Easiest way to lose me as a customer is to not recover service when something is wrong. When I said I guess I won't be back, his response was ok. They don't care about their customers!!!!!
Reply from the business:
Apr 25, 2024Spoke with Melissa over the phone and apologized for her experience. It’s been 3 services and 1 year since we charged for a skid plate. Not sure what happened to it. Offered to replace it and have not heard back.
I recently purchased new tires from car Care Express service was terrific and Jake recommended a brand of tires that was just right for me. Thank you car care express!!
Reply from the business:
Apr 25, 2024Thanks so much for the 5 stars Monica! We look forward to your next visit.
Don't use this business. My mother has taken her car here for several yrs. When was Valvoline car care and never had an issue. Has changed names and owners and took her car to have the oil changed and they put the drain plug in so tight that I split a socket when went to change her oil for her next time cause had a well deserved road trip coming up. I took it back to have them get the drain plug out that they had put in and charged her $60. Claiming the plug was stripped out even though the the socket was on there well enough it split it. The manager also said he had a hard time believing that they were the last one serviced the car cause of the milage. My mom is 80 yrs old and maybe had went over the 3000 miles recommended but she's 80 yrs old how much wear and tear she putting on the car. The tech also informed the manager that was indeed their brand filter on the car and still charged her $60. I even said just go ahead and change the oil if is that much and costs more then an oil change and wanted to charge another 30 for that and already had the filter and oil lol. Manager is very unprofessional and rude and would not recommend this place under current ownership!
Reply from the business:
Mar 25, 2024Let's add some facts to this review: 1. I have owned this business for 20 years and my manager has been with us for 15 years. Not new owners, Not new management 2. Last time we serviced this vehicle was May of 2022...25,000 miles ago 3. According to Carfax the last time the vehicle was serviced was July of 2022.... after us 4. The drain plug was completely stripped out by someone using the wrong tool to remove it. We are in no way responsible for that. 5. $60 to weld a nut onto the stripped plug and remove it is not unreasonable. 6.Our price for our Bring Your Own Oil and Filter service is $29.99. Again, not unreasonable. 7. We have serviced over 200,000 vehicles in 20 years and have a 4.5 Google rating and our last 8 reviews are 5 star. So, after presenting all of these facts, I hope anyone reading this review will see the real story and disregard these false claims.
What a great place. Wednesday had my oil changed in & out! Very quick,very professional! Thursday I whipped in to see if they could rotate my tires! Again very professional, polite, quick! Ottawa Kansas this place is awesome!!
Drove right up for an oil change and was in and out in under 15 minutes! Definitely recommend.
Reply from the business:
Jan 25, 2024Thanks for the 5 stars Kaitlyn! We look forward to your next visit!
Fast service!
Reply from the business:
Dec 25, 2023Thanks for the 5 stars Tony! We look forward to your next visit!