O'Reilly Auto Parts
Auto body shop in Newton, Kansas
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Interesting note on my experience. The camo hat boy didn't seem interested in talking to people, as I was waiting for the wire to be found customers would come in and instead of him showing where the product was he would just say the ails number, frustrated as the customer was I was a little annoyed in how lazy he was being while the manager or person in charge was looking for 8 Guage wire for me but apparently he couldn't find it and spent over 10 minutes looking for it in the store. 3 stars for effort, missing 2 for annoying me and the other customer. I just walked out and left him looking for his ghost product. Got what I needed from the oreilys in wichita.
Reply from the business:
Jan 25, 2024Sorry to hear about your experience, Casey. We work to provide our customers with helpful and friendly service with team members ready to assist you, so we will look into correcting this issue to serve you better in the future. - O'Reilly Auto Parts
They do a great job getting parts quickly and the staff are great at follow up as well.
I run a small landscaping company and brought my battery in to have it charged and tested. It’s been nearly 24 hours and I called the store only to be told that the battery has been taken off the charger and is still charging. It’s a trickle effect. Negligence has led to a delay in my work and has lost me a customer.
Reply from the business:
Aug 25, 2023We are sorry to hear about this situation, Matthew. We’d like the opportunity to speak with you further to see if we can make it right. Please don’t hesitate to reach out to us at https://www.oreillyauto.com/contact-us to call, email, or chat with a live member of our Customer Satisfaction team. - O'Reilly Auto Parts
It's okay.... Unless you need actual help
