Goodyear Auto Service
Auto body shop in Mission, Kansas
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I've been here several times over the years, and doing the right thing is a priority for them. One time, a replacement part didn't fit correctly for my particular vehicle. It took a couple return visits to get it all figured out, but they made sure it was right, even going to the effort of rebuilding the part to work correctly.
It's a sad day in the world, where a business won't even help a woman put her spare tire on her car. I drive a tow truck and got the call and I don't car if there was a man with her I've had changed more spare tires for men than women by at least 75%. You don't know what these people mechanical abilities are some people were never taught and if you don't know best to leave it to a professional! Now because you couldn't do the right thing as a human I have to write this review if I could give no stars I would. Simply ridiculous
Reply from the business:
May 18, 2024Thank you for writing to us, Rich, we are sorry to hear that you didn't have a great experience during your recent visit. We always want your travel with us to go smoothly. Please know that customer service is our number one priority, and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
Miguel and his team are the best! Would totally recommend them to my friends and family!
Quick and friendly
My recent visit was a very pleasant experience. Staff is friendly and knowledgeable. The online appointment setting process isn't great because it is run by corporate so often times the appointment you select online isn't actually available, but the shop called me promptly to find a time that worked best.
Very thorough and communicative. They are reasonably priced. I would go there not just for tires.
Miguel was awesome! I have never written a google review but had such an outstanding experience that I felt I must share. Courteous, accommodating and super fast! Overall top notch service!
I wouldn’t buy tires from here. They are SO expensive compared to competitors.
Reply from the business:
Feb 25, 2024Hello, James. We are sorry to hear that you are not satisfied with pricing. Please Know that costs are estimates and may vary based on tax, disposal fees, diagnostic fees, installation fees, etc. We would like to address any pricing concerns or questions that you may have. Can you please call us at 1-800-321-2136 as we would like to hear more about your recent visit with us? We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!