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Wana Perez

May 21, 2024

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Nina Gervacio

Mar 22, 2024

Love it

Nina, We appreciate your wonderful 5 star rating! Enjoy the rest of your day!

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ok yes

Mar 22, 2024

Car is better than ever

Ok Yes, We thank you for your kind words and for the excellent five star review! Have a terrific Wednesday!!!

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Tayler L

Dec 22, 2023

This is the worst customer service I have ever had. if I could I wouldn't pay them a dime but Gecko sent me here for my mercades because it got keyed. It took 3 weeks for a keying on one door panel and I was hung up on on the phone multiple times every time I call it's always with a attitude and they always make excuses also the blonde estimator in the front left corner when you walk in is horrible she was the worst of them all the way she treated me and my family is ridiculous maybe have some respect when you serve the public. Also keep in mind they broke my lock to my door and had to ship it to Mercedes Benz of Kansas City and at this point I have not had my car for 5 weeks over a keying, absolutely ridiculous. 0 stars 👎🏼

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Alaina Danielle

Dec 22, 2023

******Update: I was contacted by Jason with Gerber Collision. An explanation was given to me and “updates” were given to other people calling, which was not me. However he apologized for the oversight. Gerber Collision and Glass exhibited the absolute WORST customer service and communication I have ever encountered. My calls are never returned and when I call back for an update on my car, I am told the “Estimator” is busy, at lunch, or with a customer. No one knew where my vehicle was taken due to Gerber breaking the door. Apparently it was taken to a different dealership than we were told it would be taken to. It has now been a week and no update has been provided. In total, it’s been over 3+ weeks that we’ve been without our vehicle. That is unacceptable. Y’all really need to work on your communication and customer service because it SUCKS!

Alaina, We are disappointed that our service did not meet your expectations and sincerely apologize for this frustrating experience. Customer satisfaction is very important to us. We understand that GM Jason F. has since been in contact with you to further discuss your concerns. Thank you for giving us the opportunity to address these issues. If any other issues are to arise, please do not hesitate to reach back out. Thank you.

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Kulbir Singh

Nov 22, 2023

There employees very bad with mangers too Very stupid behavior, this not Gerber this is garbage

Kulbir, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Matt has already been in contact to have your concerns addressed. Thank you for giving us the opportunity to address your concerns. Please feel free to contact us any time should any other issues arise.

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FRANCISCO GONZALEZ

Oct 22, 2023

Great work...

Francisco, We are happy to know that our team did great work on the repairs of your vehicle! We thank you for the outstanding five star review and we hope you enjoy the rest of your day!!!

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Anastasia Kettler

Aug 22, 2023

Very helpful and patient with each step.

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Marlin Fields

Aug 22, 2023

Not the odeal situation...BUT if you have to go get your car back to normal after an unexpected accident...this is the place! The staff is amazing and very helpful!!!

Marlin, We are so pleased to hear how great your experience was and that you are satisfied with the overall service. We sincerely appreciate the 5 star and hope you have a wonderful weekend!

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Edgar Arredondo

Jul 22, 2023

These guys did a collision repair on my F150 Limited. The communication and customer service was top notch as well as the work performed on my vehicle. Thank you guys I appreciate it.