Log in Get Started

Shore Tire

Auto body shop in Lenexa, Kansas

4.5
StarStarStarStarHalf Star
29 Reviews and Ratings
Write a Review

0

0 Reviews

5
0
4
0
3
0
2
0
1
0
0
0
Clear Search
Google
Stray Miles

May 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

I brought my toyota 4runner in to get 2 165/70/17 mud tires for the front. That size tire is the same as stock tires it came with. I was leaving to California the day after and when I was pulling out of my mothers driveway, it was rubbing so bad I could only turn my wheels 1/3 of the way. I have a 3 inch suspension lift so there's no reason for my tires to be rubbing against my finder! You guys at shore tires screwed with my wheels and thought since I didn't live in Kansas that you had the perfect chance to screw me over. You guys are NOT PROFESIONAL .

Reply from the business:

May 24, 2023

Nothing about this review makes any sense. The tire size above is not an actual tire size. We would have noticed the rubbing when pulling the vehicle out of the shop. We have not received any communication from you about this problem. There is nothing that anyone can do that would make tires rub at 1/3 of the way while turning. We also do not have any customer by this name nor have we installed 2 mud tires on a 4 Runner after reviewing records for the past 2+ weeks. This review will be reported as fake.

Google
Mark Reusch

May 24, 2023

StarStarStarStarStar

They carry a wide variety of tires. And rims. If they don't have it in stock. They can get whatever you want. Most of the time they can get it in stock by afternoon. They happened to be extremely busy but got my product and got me out very quickly

Reply from the business:

May 24, 2023

Mark, thank you for taking a moment to compliment our variety and timely service! We work hard to make sure our guests drive away satisfied, and your five-star rating is appreciated by everyone here.

Google
Erik Brinkman

May 24, 2023

StarStarStarStarStar

This is truly coming from somebody that despises reviews. I feel that everyone has an opinion and sometimes they go a little bit too far in expressing their opinion. But I really wanted to take the time with this one, as in this day and age, good service is lacking. We have a 2006 Yukon that’s had a knock in the front that has progressively gotten more pronounced over the years. We’ve taken it multiple times to service departments and have even had it at GMC Dealers twice. We took it to Shore Tire this past week, thinking that it was probably a shock that everyone was missing. Rocky, a service tech at Shore, looked at it early in the morning and before lunch, had called to inform us that is was easy fix and something that was quite common in Yukons. He just had to move some grease around in the steering mechanics. He took it upon himself to fix the issue and it was ready to go. Rocky expressed that it was such an easy fix that there was really no reason for a charge. This is what I call ultimate customer service with an individual that had knowledge that multiple groups before him could not figure out. Highly recommend Shore Tire and highly recommend Rocky.

Reply from the business:

May 24, 2023

Thank you for taking the time to leave us your genuine review, Erik! We're proud to have some of the most knowledgeable team members in the industry working with us and we are ecstatic to read of your confirmation. Thanks so much for praising our team member and we hope you will continue to choose us to maintenance all of your automotive and tire needs!

Google
Daniel Philyaw

May 24, 2023

StarStarEmpty StarEmpty StarEmpty Star

From tire ordering to installation, there was a general lack of attention to detail or care for my vehicle. To start, I went in to the shop to order tires in person and repeatedly told the sales rep which size tires I wanted and what brand. The sales rep gave me the name of the tires he would order and I went on my way. When I got home, I went to the tire manufacturer's website to personally confirm the tires were the appropriate specifications for my vehicle. I'm glad I did. I could not find the name of the tires Shore ordered listed for my vehicle on the manufacturer's website, so I called Shore. A different sales rep answered the phone and checked my order. Shore had ordered the wrong size tire. It's a good thing I called or else I would have wasted more time going back to Shore for installation only to find they had ordered the wrong size tires. When I arrived at Shore for tire installation, I was told that the process (which also consisted of checking my alignment) would be fairly quick and that my vehicle would be done in approximately 90 minutes, so I decided to stay. I ended up waiting for 4 hours. I simply would have appreciated some notice that the process would take longer so I could go about my day. That afternoon, I examined my vehicle after Shore installed the tires. It appeared to me that Shore damaged 2 of my wheels during installation. I asked the manager to take a look at my wheels. I was told that the scratches and scrapes on my wheels, the same scratches which were also topped with lubricant and rubber, were a simply a product of driving on Missouri and Kansas roads. Unfortunately, I had not taken pictures of my wheels before leaving my vehicle with Shore, so I have no way to prove that this was not the condition of my wheels other than my own memory. I give 2 stars here because Shore was able to procure the tires I wanted in 1 day. Otherwise, I would not recommend going to Shore. REPLY TO OWNER: I called Shore Tire that morning letting them know that I would be late to my appointment, to which they replied "no problem" and said that they appreciated my notice. No subframe adjustment is noted on the paperwork you returned to me and I was not told about any subframe adjustment when at Shore Tire. The sales rep was more than shown a picture of the tire size, but also verbally told no fewer than two times the correct tire size. The discontinued model of Hankook tire you are referring to was discussed when the sales rep was apparently acting under the belief my tire was a different size. The other two wheels on my vehicle are in pristine condition and have no scratches, thus the explanation of the scratches as normal wear and tear (on an under normal mileage vehicle no less) compared to those wheels does not make sense. FURTHER UPDATE: 2 days after Shore Tire installed my tires a low tire pressure warning appeared on my vehicle dashboard. I checked the tire pressure and, sure enough, one of the tires was not properly inflated. Another example of inattention to detail.

Reply from the business:

May 24, 2023

Mr. Philyaw, we do sincerely appreciate your business and do apologize for the extra time that the tire installation and alignment took that was beyond your expectations. It does in fact take about 90 minutes to install 4 tires on your vehicle but the alignment process takes another hour to hour and a half to complete. Not sure what the communication breakdown was there but we also had to move some things around to accommodate you due to you arriving about an hour after your appointment time. This delayed the time is takes to complete this process because we take appointments for our alignments. In fact, the alignment tech that did the alignment for you did it during his lunch hour. He also had to make adjustments to the subframe to get the vehicle into proper specifications. Subframe adjustments must be made after an unusual impact(s) to the vehicle. This did require about an extra 45 minutes for the alignment. As far as the incorrect tire size being ordered, you are correct. The sales rep did misread the tire size from the photo that you showed him on your phone. We thank you for realizing this mistake. The sales rep also informed you that the Hankook model that you were interested in ordering was being discontinued (all sizes in that model) and suggested the new model which you seemed to appreciate us informing you of this at that time. The scrapes on the 2 wheels are in fact from curbs or potholes. My service manager and sales rep inspected them with you and explained that to you. It is very easy to identify wheel damage from a tire machine compared to what is referred to as "curb rash" on wheels. This is very common with a 7 year old vehicle. Most vehicles have this type of damage on all 4 wheels. We also use state of the art tire machines that are "no touch" which means no piece of the machine would come in contact with the face of the wheel. This was also explained to you. I am sorry that you do not believe that we did not damage your wheels but I assure you that if we had we would own up to it as we do care greatly for all of our customers vehicle.

Google
Cody Riggle

May 24, 2023

StarStarStarStarStar

Edit: one year later and I continue to be a satisfied customer. I have aftermarket/performance suspension parts and they continue to accommodate me. I once had a concern about some work they had done and I was very pleased with how I was communicated with by the service manager I was recommended this shop by a dealer when they didn't have tires available, about a year ago. I've been coming here ever since. I wanted an alignment and they let me know what parts I needed to replace before I could get one (at no cost). I replaced what parts I could myself and had them do the rest. I recently brought my car in to replace a brake caliper that had gotten stuck. Every time my car leaves them it drives better. I will continue to come here and recommend them.

Reply from the business:

May 24, 2021

We're happy to read that our team has earned your trust and satisfaction, Cody! Thank you for sharing your recommendation, and we look forward to being of additional assistance in the future.

Google
Ken “sparky” Lpz

May 24, 2023

StarStarStarStarStar

Shore tire is my go to tire guys for 30 years Jamie head of service Anglo awesome tire tech, Rocky/Phil/ mechanics Mitch/Andy Alignment, Rob/ Chris Sales Cant beat 30yrs of repeat customer busines for one reason only TRUST these guys, Get to know the guys that work on your cars and trucks a THANKS goes a long way New Wheels and Tires

Google
Justin Brockway

May 24, 2023

StarStarStarStarEmpty Star

They did a good job. 4 tires mounted correctly, which isn't difficult, but I'm amazed at other shop's inability to mount a tire per industry standards. Minus one star because your parking lot sucks.

Reply from the business:

May 24, 2023

Thank you for your review Justin. And yes, we wish everyday that our parking lot was bigger but unfortunately there is no easy solution to that issue. Thanks for your support.

Google
Brad Loncar

May 24, 2023

StarStarStarStarStar

The service was very quick, professional, reasonably priced, and honest. Can’t ask for anything more. 100% recommend.

Reply from the business:

May 24, 2023

Brad, we appreciate your feedback, as it lets us know that we're living up to our standard for quick, professional, and honest service! We look forward to future opportunities to be of assistance.

Google
Raven Peer

May 24, 2023

StarStarStarStarStar

Best bang for buck for tires in my opinion in the vicinity and they are done/are faster than expected each time. I never had to wait for the full time frame they gave me. Getting there sooner rather than later does help that a lot. They have been there for a long time and know what they are doing.

Reply from the business:

May 24, 2023

We are happy to hear you found great value in our service, Raven! Thank you for your 5-stars, and we look forward to providing more efficient assistance the next time!

Get in touch with an Expert today

Grow your business starting today!