Once again the team at Sallas Auto Repair in Overland Park outdid themselves! I have an old truck (2003 F150) so there are things that go wrong occasionally. Last Wednesday was one of those days! About 3 miles from home the truck started running very roughly and the service engine light came blinking on. I called John at Sallas and told him I would get it over there but decided to go hame and have it towed. It was a bad spark plug coil and the service team was able to work my truck into an already busy pre-Memorial Day Holiday schedule and get the job done. If you need repair work done by people you can trust, Sallas Auto is your place.

Not impressed with communication (non-existent in fact), but this was my first experience here and I've got no reason to believe the repair tech wasn't as competent as other reviews suggest. The symptoms weren't reproducible for them -- which was great and all -- but I'd had my car tow-dropped there at 8:30a, heard nothing so left urgent voicemail around 2p, and still heard nothing by 4p so finally called and reached owner who advised he was, actually, aware of the status of my issue for God only knows how long. Regardless, barely arrived in time to pick up car (Ubering) on a Fri eve before closing, so I'd have been carless for an entire weekend simply because they couldn't get around to calling me with a status update. And really, even if the owner had simply nodded and said something like, "Yeah I'm really sorry, we've been super busy today and I know I promised you better service than this," or SOMETHING acknowledging why zero communication just isn't good service, I'd have been fine with that. Instead, he offered me a gaslight answer, suggesting that the reason they shouldn't be held responsible for such abysmal lack of basic respect for the customer is because -- he reminded me -- I was a "work-in," and therefore implicitly my fault for not realizing this. In fact, when setting up the visit I made sure to get his acknowledgements that (1) he could get the car back to me before end of day Fri (unless issue more serious) and that (2) he'd be sure to keep me regularly updated. If he didn't have the resources/employees available to handle my request for (understandably difficult) same-day service, simply TELLING ME that would have saved me from wasting an entire day off without pay (at a brand-new job, adding to the frustration on my end) as I could've located someone who did have that bandwidth to help that quickly. Hoping it was just a bad day for the owner of this particular shop -- again, only my first encounter with the shop and owner, so take review with that grain of salt please. But wow... definitely did not get the sense that "Customers are #1" myself during that first impression! I hope this is useful info.

I've been taking my cars here for years. John and Ross are affable and trust-worthy. It's never fun to spend money on car maintenance/repairs, but I know they're looking out for me and I don't question their recommendations. I will always go to Sallas for service!

We had an incredibly positive experience at Sallas. I called on a Wednesday and they got me in Friday AM for new rear shocks. They gave me a loaner car and had my car done Friday EOD. Super friendly, reasonable prices, and great all around service. Highly recommend them.

When trying to get our 2012 Wolkswagen Routan & 2013 Kia forte sorted, I found it difficult to find a garage that was reasonably priced and good customer service. Found Sallas Auto Repair online and decided to give them a try. I could not find a garage that has excellent customer service and mechanics who know what they talking about. Jon & Ross on front desk were very pleasant, approachable and made the process very easy. Also, everytime we took our cars in, work was completed the same day. I could not recommend a better garage and will be using Sallas Auto Repair for the foreseeable future! Thank you guys!