My car started and runs fine, I’m grateful! After the diagnostic test, another part was needed. Why was that not part of the diagnostics? Oh, you just saw that a worn hose was needed. As far as listening skills, someone is horribly challenged. I showed up to pay a deposit for a part on my husband’s car. I was specific what I was there to pay. And, come to think about it, when did they start with deposits for parts? I thought they had everything come to them to fix whatever needs fixing, then be charged at the moment of pick up?? Deposit before the job is very unusual to me to begin with. To make matters worse, it was unfortunate for me becoz I didn’t look at my receipt whenI made the deposit becoz I believed I was clear what I wanted to give for a deposit. Well a few hours later I realized that they emptied my account. Then when I called, the audacity to argue with me about my boyfriend cosigned him to remove over a $1000. That was a lie! My husband and I were clear what the deposit was supposed to be. In other words, he overlooked what I said I was there to pay!” Not cool at all. Cost me my whole weekend with no funds on my son’s BEarth Day! I’m highly frustrated right now, becoz I have no clue when those funds are going to be applied back to my account. Anyway, I’m forgiving becoz otherwise, I would have given them one star.