Midwest Superstore
Auto body shop in Hutchinson, Kansas
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Midwest Superstore service department replaced the burnt out low beam headlight on my Toyota van at a reasonable cost for the part and the labor at a very reasonable price also.
Reply from the business:
Mar 25, 2024Dear Kenneth Patrick, Thank you for your kind review and for choosing Midwest Superstore! We're thrilled to hear that you had a positive experience with our service department and that we could replace your headlight at a reasonable cost. We appreciate your business and look forward to serving you again in the future. Sincerely, The Midwest Superstore Team
I always feel secure with Jim Turner and Fritz taking care of my car. They each are extremely knowledgeable and efficient. Friendly too.
Reply from the business:
May 25, 2022Thank you Patty for your positive feedback!
Very prompt and kind service.
Reply from the business:
Feb 25, 2024Thanks Shane
They're great until they sell you a defective vehicle, then give you the runaround for weeks. I'm a widow, which they knew, and they still cheated me. Their "service department" said the reason the air conditioner wasn't working properly was because it needed Freon, when it was actually so overcharged it was ruined. And if they had actually done the used car inspection, they would have known that there was a short causing it to have all of the interior lights on every time you turn on the turn signal. The problems they should have known about cost me over $1,000 to fix. Now they call repeatedly to harass me about buying my car back so they can make more money off it.
Reply from the business:
Mar 25, 2024Dear Renee Nilson, Thank you for taking the time to leave a review and sharing your experience. We sincerely apologize for the issues you encountered with your vehicle and the service you received. We take customer satisfaction seriously and strive to provide a positive experience for everyone. We understand your frustration and disappointment, and we deeply regret that we fell short of meeting your expectations. We have added additional staff and improved our customer service training to ensure a better experience for all our customers. We are committed to improving our used car inspection process to prevent similar situations from happening in the future. We would appreciate the opportunity to discuss your concerns further and try to regain your trust. Please don't hesitate to reach out to us directly to discuss this matter further. Sincerely, The Midwest Superstore Team
Not friendly looked at me like what does she want. Did not go by we help budget. Not true
Reply from the business:
Mar 25, 2024Dear Sandra Thompson, Thank you for your review and for sharing your experience. We sincerely apologize that you felt unwelcome and weren't assisted in a way that aligned with our commitment to helping customers within their budget. We have addressed your concerns with our team and are reinforcing the importance of providing friendly and helpful service to all our customers, regardless of their budget. We appreciate your feedback and hope you'll give us another chance to demonstrate our commitment to providing a positive experience. Sincerely, The Midwest Superstore Team
Purchased my extended warranty for my 2023 RAV 4 Prime through Jerry at Midwest Superstore. Jerry was Super to deal with. Easy going, smooth transaction, the process was simple, and the price was perfect. Thanks Jerry, for all of your help.
Reply from the business:
Feb 25, 2024Thank you Roxan
We showed up in an emergency situation on the way to Colorado. We were treated with kindness and respect. Wonderful job!
Reply from the business:
Feb 25, 2024Thank you
Reply from the business:
Feb 25, 2024Thanks
Recently had oil change and tire repair...quick service, fair price
Reply from the business:
Feb 25, 2024Thanks Robert
What I'd really like to do is call the CEO of Toyota and demand that everyone here be given a raise, but I guess a review will have to do for now. I was on my way to Denver for a concert when my car threw a bunch of warning lights in the middle of the interstate. This was the closest Toyota dealership I could get to, and I am so, so glad I did. They got me in as quickly as possible despite me randomly showing up out of nowhere, and they treated me with nothing but kindness and compassion, even though I was extremely distressed about missing the concert and probably not the easiest person to work with. Coral was wonderful in explaining everything that was going on and keeping me updated throughout the process, and Pat was such a sweet soul in checking in on me, offering help with anything I needed, and making jokes to cheer me up. I didn't get to meet Fritz who worked on my car, but it's been running beautifully with no issues since. I can't say enough good about these people or thank them enough for being so incredible. Also, I made it to the concert, after all. :)
Reply from the business:
Feb 25, 2024Wow... We hope the CEO is reading this. Thank you.