Strickland Brothers 10 Minute Oil Change
Auto body shop in Frontenac, Kansas
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The price is not what they quote. They quote $105.00 but then get charged $216.00. Now, it’s all “justified” because with “your vehicle” (Ram truck) it takes 12 quarts not 5. And it takes an air filter that’s special for your vehicle. Yes, they knew the vehicle type before quoting. Didn’t check air pressure or lights. (I have a brake light out).
Reply from the business:
Dec 24, 2023Thank you for taking the time to share your feedback Ron. Providing an exceptional customer experience is our top priority, and we are truly sorry to hear your visit with us didn't meet this expectation. We would appreciate the opportunity to learn more about your experience and what we can do better in the future. You can reach our dedicated customer service team via phone or text at 828-270-7942 or by email at customerrelations@sboilchange.com.
Great service! They send you great coupons and they get ya in and out of there fast! They check filters and the whole 9 ! Happy to be a customer here😊
Reply from the business:
Dec 24, 2023Hey there, Sam! We're thrilled to hear your thoughts and appreciate you taking the time to share your experience. Your feedback means a lot to us, and we're grateful for your support. Thank you so much!
Terrible customer service, the guy who “greeted” me had a terrible attitude with me, I was so caught off guard. The guy who ran my payment was great. Unfortunately probably won’t be going back, tried to get me to exchange my air filter, it had just been cleaned a few months ago. $106 for an oil change is absurd, but even worse with the bad customer service.
Reply from the business:
Nov 24, 2023We appreciate you taking the time to share your concerns with us Lauren. Please accept our apologies for not meeting your expectations. We would be happy to hear more about your experience and learn how we can make your next visit great. You can reach our dedicated customer service team via phone or text at 828-270-7942 or by email at customerrelations@sboilchange.com. Thank you for bringing this to our attention, and we look forward to improving your next trip.
They take great care of my car, everything from oil change, replacing cabin filter and windshield wipers. Always courteous. My only concern is the rising costs. 2 of our local garages charge half of what they do. I'll hang in there just a little longer.
Reply from the business:
Nov 24, 2023Hey there, Sue! We're thrilled to hear your thoughts and appreciate you taking the time to share your experience. Your feedback means a lot to us, and we're grateful for your support. Thank you so much!