Bret's Autoworks Gardner
Auto body shop in Edgerton, Kansas
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Excekkebt service, profesional staff, and they got me back on the rad quick. Highly recommend Brett's/
Reply from the business:
May 25, 2022Todd, We love the 5-Stars!
NEVER had a bad experience with Brets or any of their employees, from the office to the shop guys. Always honest & understanding. We use them for personal and fleet vehicles. The slogan "you get what you pay for" is dead on with Brets. Wouldn't take our vehicles anywhere else!
This shop came highly recommended by some of my coworkers and another auto shop. When I called, the lady on the phone refused to give me a rough estimate for one of the two possible problems(waterpump or headgasket) that could be wrong with my suv. Again, all I was asking for was a rough estimate so I would have a general idea on how much money that I would need to get for them to work on my suv. So now I will be taking my business elsewhere and will not recommend this place.
Reply from the business:
Apr 25, 2024At Bret’s Autoworks we strive to provide accurate and reliable estimates to our customers. However, due to the complexity and unique nature of each repair job, it can be challenging to provide an accurate estimate without fully assessing the issue in person. Our goal is to ensure transparency and fairness in our pricing, which is why we prefer to inspect the problem firsthand to give you the most precise estimate possible. If you would like to schedule an appointment for a more detailed assessment of your repair needs, please don't hesitate to contact us. We are committed to providing you with the best possible service and look forward to the opportunity to assist you further.
Excellent customer service, great work, and reasonable rates. They have been able to squeeze me in on a service twice now. Love the video inspections of the vehicle by your tech.
Reply from the business:
Apr 25, 2024Matt, Thank you for sharing your Bret's Autoworks experience! We are glad to hear you love the videos, and so do we!
Hands down probably the best auto repair shop I've ever been too, with the best customer service. They are always honest and upfront about anything before moving forward with repairs. The detailed videos sent by the techs explaining the vehicle issues is awesome and very informative!
Reply from the business:
Apr 25, 2024Gage, Thank you so much for taking the time to share your experience! We're thrilled you found our auto repair shop the best you've ever been to, with top-notch customer service. Transparency and honesty are our core values, so we're glad you appreciate our upfront approach to repairs. Our technicians work hard to ensure that you're fully informed about your vehicle's issues, and we're delighted that you find our detailed videos informative. We're committed to providing exceptional service and grateful for your support and feedback. If you ever need anything else, don't hesitate to reach out!
Very good experience for me. Friendly and very helpful. Explained things clearly and kept me updated. They are my new go to people for my car.
Reply from the business:
Feb 25, 2024Fonda, Thank you! So glad to hear your first experience with us was so positive! Welcome to the Bret's Autoworks family!
Bret's Autoworks did a thorough and detailed diagnosis of our car. It had several problems and they were willing to take the time to work out a solution to fix the problems. They were also willing to write out a detailed, thorough estimate. We worked with Tracy. She was patient and kind. From the short experience we have had They are honest and trustworthy. We will continue to use them for our family cars maintenance.
Reply from the business:
Apr 25, 2024LaShawnda, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our diagnosis thorough and detailed and that we were able to work with you to find solutions for your car's issues. Tracy will be thrilled to hear your kind words about her patience and kindness – she's a valuable member of our team. We truly appreciate your trust in us and look forward to continuing to provide top-notch maintenance for your family's cars. If you ever need anything, please don't hesitate to reach out.
They never returned my call after talking to the gentleman about some repairs, he was going to get a quote together and call me back?
Reply from the business:
Dec 25, 2023Curtis, Please call the office.
Prompt and courteous service on my vehicle. I liked the video explanations pf the inspection.
Reply from the business:
Dec 25, 2023Happy to hear you like our technician video of your vehicle. We believe in being transparent, and showing customers what we are seeing as we suggest repairs. Thank you for the review!
I normally do the maintenance on all of our vehicles. But have been super busy and my daughter needed her oil changed ASAP before a road trip. She works in Gardner. Brett’s was able to get her in right away and take care of it. Lots of shops will try to take advantage of a young lady. But they were professional and treated her great. The video they sent to her of her inspection was very helpful with me to know what is going on with her vehicle as she has only had it about a year.
Reply from the business:
Dec 25, 2023Rick, So glad we could help with the oil change on your daughter's car before her road trip. Always here to help you when your schedule is too full.