Bryant Collision Repair
Auto body shop in Delia, Kansas
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Tyler Miller and Dream Collision were quick and did amazing work with my vehicles repair. Tylers been repairing my families vehicles for many years. You won’t meet a better guy and team. I will continue to recommend this repair shop. If you need your windows tinted give them a call. Phenomenal work! Thanks again.
These guys are great! They fixed up some scratches on my truck to help me get ready for a parade they did a great job and very quickly
Reply from the business:
Apr 24, 2024Chad, thank you for your kind words. We strive for exceptional service from our staff. We are ecstatic to hear that we met your expectations during your vehicles repair. Thank you for trusting Bryant Collision!
Great people very polite and professional! They do great body work in a timely manner
Like neurosurgeons but for cars
I would not recommend this place at all, went in to assess minor damage and was quoted over $2000. Went to other places to get more estimates and most of them said the damage is only worth $200-400. Another place even fixed it on the spot for $250. These guys just want to scam for money.
I had to have my truck repainted after an incident. Tyler and Luke took excellent care of me. They were great on communicating time line and did amazing work. It will use them again for sure.
[More updates will be provided post-court trials.] Instead of responding to any formal communication through proper and legal channels, the business's only reaction is to a Google review with a wildly inaccurate and meandering story in an attempt to save face and mask any wrongdoing, which is yet another display of the team's lack of accountability and integrity in their basic business ethics. Businesses like this tend to resort to stonewalling, intimidation, and badgering with hope that victims would just let it go. Statute allows years because it is designed to protect the consumer rights. This is where you hear the famous phrase, "I'll see you in court." ---------------------------------- [0 star]: Without bothering to belabor the point of the worst repair experience in my life, I say steer clear of this fraudulent business, from trying to pocket the difference of the insurance payout without getting the proper parts and repair done to lack of accountability and communication to deliberately making an entire vehicle inoperable for a minor repair to holding a customer's vehicle hostage for months on end with no guarantee of repair or estimated delivery date. Check out the court case and filing history and public record, you'll see their name. All good reviews are either from family and friends or paid reviews by their marketing department. Typical. We all know what goes down at a bodyshop, but this one deserves to be shut down.
Reply from the business:
Mar 24, 2024Mr. Hamilton, while we always appreciate when customers give us feedback on our service, whether it be positive or negative, in this case we must disagree with your assessment and provide a response. Your car was delivered to us on October 2nd after it sustained fairly significant damage during a motor vehicle collision. Part of the repair required ordering a new door. We informed you the 'new,' OEM part was on backorder and that there was no estimated delivery date from the manufacturer, and you expressed anger at the delay. We offered you a like-kind-and-quality (LKQ) door so that we could begin repair, but you declined that option and then informed us that you wished to take the vehicle to another repair shop. You picked up the vehicle on November 6, 2023, at which time you alleged that our shop had caused a scratch to the door handle. We acknowledged this scratch may have occurred while the car was in our possession and offered to either repair the scratch at no charge or to reimburse you for the repair cost. You opted to have the repair done at another shop. You then, on February 5, 2024, sent us an estimate from another shop showing the cost to repair the scratch, but also included a demand for another several thousand dollars for unspecified "financial and professional" damages. We have processed payment for only the estimated repair of the scratch. We can only presume that our failure to respond to the demand to your satisfaction has contributed to your assessment of our business, given that you are posting this review more than several months after you picked up your vehicle. We regret that you were unsatisfied with the service we offered, but cannot agree to any of the other allegations in this review.
Were able to help me as soon as I needed without the months of wait time. Was very patient with me and my insurance. And worked and supported all of my needs. Best auto body shop I’ve been to in Lawrence/Topeka
I am very happy with my experience working with Bryant Collision Repair. Luke was an efficient and effective estimator. Communication throughout the process was excellent. My car looks great. When I had a small problem with the door not closing well, they quickly tweaked it and it works great now. Highly recommended! Thanks, fellas!