O'Bryan Auto Repair & Tires

Auto body shop in Cherokee, Kansas

4
StarStarStarStarEmpty Star
40 Reviews and Ratings
Write a Review

0

0 Reviews

5
0
4
0
3
0
2
0
1
0
0
0
Clear Search
Google
Brian Sauer

Feb 25, 2024

StarStarStarStarStar

top-notch customer service exceeded my expectations.

Reply from the business:

Feb 25, 2024

Brian, thank you so much for trusting us with your 2012 Ford and we really look forward to servicing your vehicles in the future.

Google
Sloan Geddry

Jan 25, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

This place scams customers! Employees have gotten let go because they don’t lie to customers about their car needing more work than it really does, inflating prices like Sean does. Sean (the owner) has been caught paying to spam business with negative reviews, as well as his own business with positive reviews. The guy blocks people on Facebook through his business page so honest reviews don’t show. Pay attention to what people are calling out in these reviews! Horrible business, horrible man. EDIT after reply from business - we saved and documented everything ❤️

Reply from the business:

Jan 25, 2024

I regret that you perceive things in that manner, Sloan. Our intent has always been different, and I feel disheartened by any negative feelings. Regarding concerns, it's important to note that we prioritize transparency in our company. All our actions are preapproved, documented with pictures and videos, and thoroughly explained. We welcome questions and adhere to industry standards to distinguish between practices considered good or bad.

Google
Wesley Richardson

Dec 25, 2023

StarStarStarStarStar

Everyone looking for a trustworthy car shop should check out O'Bryan Auto Repair & Tires once. Thanks a lot.!

Reply from the business:

Jun 25, 2023

Wesley, it’s always a pleasure to see you when you come in and we look forward to serving you in the future

Google
Payton Ward

Dec 25, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

insane overcharges and several day wait times with few updates, theyll push their payment plans or whatever on you too. id find somewhere else

Reply from the business:

Jan 25, 2024

Peyton I’m very sorry you feel that we push our pay Plans, we give you the option of using them to take care of the repairs on your vehicle and all of them that we offer have a no interest hundred day payoff period. If I had my way, I would not have any of those companies offering financing, though we feel it’s important to offer options on financing as it’s better to have a car in good repair versus a car running down the road in bad repair endangering other peoples lives and it is always a last resort option. We have an extensive list of benefits and for a modern business we also are fully insured, we offer medical dental life, vision, PTO, and many more important things to our employees What this means for our customers and the benefits we offer for you is longer-term employees, better employees, dependable, and trustworthy, honest, and ethical. Teams. We have been in business for over 24 years. We have free loaner cars. We offer a three-year 36 month parts and labor warranty that is nationwide. We have trained and certified technicians And we have a fix-it right the first time guarantee.

Google
Phillip Hill

Nov 25, 2023

StarStarStarStarStar

Reply from the business:

Jan 25, 2024

Phillip , thank you very much for your five star review and for being a great client we look forward to serving you in the future

Google
Janet Holden

Nov 25, 2023

StarStarStarStarStar

Sean was very attentive to hear my concerns, addressed my vehicle's issue in a non-condescending manner, and was overall very pleasant to work with! Scheduling was easy and they were quick to get me on the books, I also appreciated the text updates throughout the day to keep me informed. The repairs were handled in a timely manner and Sean went above and beyond in his customer service. -November 2023

Reply from the business:

Jan 25, 2024

Janet, it was my pleasure to serve you and appreciate your very kind words and we look forward to you being a client for a very long time

Google
Gayle Hanson

Nov 25, 2023

StarStarStarStarStar

Thanks so much. These folks did a great job. I appreciate that the technicians showed me the issues with the car and were courteous as well. A couple of my tires were worn enough they advised me that it wasn't worthwhile to rotate them so I didn't have to spend the money. Justin wrote up an estimate for the the work that needs to be done, but was courteous when I chose not to do some of them immediately. I'll be back when it is time for another service. Gayle

Reply from the business:

Jan 25, 2024

Gayle, it’s always our pleasure to serve our clients and we really appreciate your kind words and look forward to serving you in the future

Google
Chy

Oct 25, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

If you want to be talked to like you’re stupid & taken advantage of go ahead and swing by Obryans. Took my car in to see why the check engine light had popped on,sat there for hours & was told I needed some very very expensive repairs decided to use my common sense & check with another local mechanic shop & was told my issue was the gas cap. So $15 & 5 mins later my issue was fixed!! Decided to give obryans another try bc I’ve heard decent things about them & needed to get in on short notice. so I made an appointment for my oil change. On the phone I was asked if I needed or wanted anything else looked at & I said NO! Tell me why my husband takes my car into get the oil change & they look at my car for over an hour before ever even starting the oil change! Then they came out & told my husband that my car has an oil leak. It does NOT. So he mentioned it to them & a few mins later they come out and say they made a mistake and there is no leak just like we said! Had we not spoke up they would’ve charged us for a leak that was never there. Wonder how many people are scammed everyday by this place because they don’t have any vehicle knowledge or know to seek another opinion.🙃 don’t fall for their coupon scam. They want you to do their “free 15 min inspection “ that actually takes over a hour so they can create issues that aren’t even there. Pay the extra & go somewhere trustworthy.

Reply from the business:

Oct 25, 2023

Chy, I am very sorry for your experience and this is not how we do business. AFTER REVIEWING THE VIDEO of your husbands visit, he is not telling you all the details Chy. Please call or text me at 620-670-8051 so that we can get this reconciled and make necessary corrections. - Sean

Google
Ron Meador

Oct 25, 2023

StarStarStarStarStar

I found the service very satisfactory, my A/C system was rebuilt in what I consider a timely manner given the fact I drive an older car and finding parts for it can be a hassle. Three weeks later they contacted me to see how it was doing I had just a couple of concerns and they had me bring it in so they could check it again. All in all I believe they did a great job I am very happy with them all, you run a great shop Sean, thank you.

Reply from the business:

Oct 25, 2023

Thank you Ron for your kind words and we look forward to serving you in the future and your Ford Explorer - Sean

Google
Joshua Thompson

Sep 25, 2023

StarStarStarStarStar

A coworker advised me to take my car to the O'Bryan Auto Repair & Tires Shop, and I am pleased I took her advice. The proficient employees at the shop have earned my appreciation.

Reply from the business:

Oct 25, 2023

Thank you so much for your wonderful review! It makes us feel so good to hear your kind words about our family here at O'Bryans!