Conklin GMC Hutchinson
Auto body shop in Cambridge, Kansas
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Chico was am awesome person to work with in the service department. We ended up spending way more than we were originally told. More was wrong than they thought. However everything works good now. I was disappointed over the bill, but thankfully that the warranty covered much of the bill. If you go to Conklin ask for Chico. He made our experience so much better.
Reply from the business:
Apr 25, 2024Thank you for the five-star rating and review, Randy! We appreciate you taking time out of your day to let us know how we’re doing, and we’re thrilled to hear that Chico and the team offered you a phenomenal experience! We sincerely appreciate your business. -AJ Overton, Service Manager Conklin Buick GMC Hutchinson
Sales team was excellent! Lady’s greeting us and getting us water were so friendly. Finance department was fast, efficient, and personable. Great experience as always. Fifth car we have bought from them. We will be sure to go to Conklins for future car purchases.
Reply from the business:
Apr 25, 2024Thank you for the five-star review, Ramon! We’re grateful to you for your loyalty and always look forward to serving you! We aim to build long-term relationships with our customers, making them feel appreciated and like part of the Conklin Automotive family. Your business is truly appreciated, and we look forward to your next visit! -Paul Washburn, General Manager Conklin Automotive Hutchinson
I made an appointment for a recall notice, oil change and tire rotation. The person told me they would have to order a part for the recall and said it would take a week to come in so set my appointment for a week out. She asked when I wanted to bring it in and I told her Thursdays worked for me. I showed up today (4-4) and was told my appointment was yesterday. I told them I specifically asked for Thursday as Wednesdays don't work for me. I told them I was told the part needed for the recall would take a week to come in and the service writer laughed. He said it was merely a visual inspection. When I came back for my car and they told me what they had done I questioned them about the tire rotation they said they hadn't done it. They said the order must have gotten lost in the shuffle...sorry about that. I'm not the least bit impressed with the service I received.
Reply from the business:
Apr 25, 2024I'm sorry to hear about the inconvenience you experienced with your appointment, Steve. We apologize for the miscommunication regarding the recall part and the oversight with the tire rotation. This isn't the impression we wanted to leave, and I can understand your disappointment. At your convenience, I’d be happy to discuss this with you further and can be reached at 620-662-4467. Again, I offer my sincerest apologizes. -AJ Overton, Service Manager Conklin Automotive Hutchinson
My visit with this dealership was very professional. They did a great job with my vehicle and they were very thorough.
Reply from the business:
Mar 25, 2024We appreciate you for taking the time to share your recent service experience at Conklin Buick GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Thank you for trusting us to care for one of your largest investments, Ranae. We look forward to taking care of you and your family for many years to come. -AJ Overton, Service Manager Conklin Buick GMC Hutchinson
They did a great job with the maintenance of my car. I’m a very busy mom & teacher, so it means a lot that they go above and beyond by coming to my school to pick up my car and deliver it when they’re finished. No hassle for me!
Reply from the business:
Mar 25, 2024WOW, what a fantastic review! Thank you so much for your public praise! We are fortunate to have team members who are truly committed to serving every customer with the utmost respect & professionalism, every time. We look forward to seeing you again in the future, Allison! -AJ Overton, Service Manager Conklin Automotive Hutchinson
I was in need of a vehicle replacement due to an accident. And salesman Brad Holden there was able to get me a vehicle with lower mileage than the one I went to look at for a few dollars more.. pleasure to deal with. AAAAA +++++
Reply from the business:
Mar 25, 2024Congratulations on your purchase Mark, and thank you for taking the time out of your day to rate and review us! It's wonderful to hear that you had a stress-free car-buying experience working with Brad, we’ll let him know of your kind words. We appreciate you giving us the opportunity to serve your automotive needs and look forward to continuing to have you as part of our family for years to come. -Paul Washburn, General Manager Conklin Buick GMC Hutchinson
Kelly is the best dealer I ever met! She knows your needs and wants. Always responds promptly. Very high quality of customer care services and give you outstanding number that what you expect to get.
Reply from the business:
Mar 25, 2024Congratulations on your purchase! We were excited to hear you had a great experience working with Kelly. She is a true asset to the Conklin team, and we are lucky to have her. If you ever have any questions or concerns, please don’t hesitate to give us a call. -Paul Washburn, General Manager Conklin Automotive Hutchinson
Hassle free, patient & not harassing with daily emails, phone calls & texts. Professional, friendly, helpful & quick once i had finally decided to buy.
Reply from the business:
Feb 25, 2024Thank you for sharing your experience with us, Alan! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please don’t hesitate to stop by or give us a call with any questions or concerns you might have. We genuinely thank you for your business and we look forward to serving you again in the future! -Paul Washburn, General Manager Conklin Automotive Hutchinson
Conklin put on a part that will not allow the vehicle to be properly aligned. Confronted them the day of repair and was dismissed. Had two different alignment shop say that the wrong parts were installed. They still refuse to make it right. Avoid Conklin Honda repair in Hutchinson. They will take your money and not fix it properly. I have the receipts for my proof. And the proof from the other alignment shops.
Reply from the business:
Feb 25, 2024Thank you so much Richard for your feedback, we do appreciate it. We strive to provide all our customers with a world class experience and apologize you felt your experience went that way. We always take pride in using Factory Honda parts. I sincerely apologize again that we did not meet your expectations. -AJ Overton, Service Manager Conklin Automotive Hutchinson
Conklin was such a great experience for car buying, they helped me through every step of the process and answered all my questions without making me feel silly. The staff was great & super patient with me!
Reply from the business:
Feb 25, 2024Thank you for allowing us the opportunity to earn your business and for taking the time to leave such positive feedback! We're thrilled to hear you had a wonderful experience with our team, and we hope you're enjoying your new vehicle. We encourage you to stop by or give us a call with any questions or concerns you might have. Thank you again, Jessicah! -Paul Washburn, General Manager Conklin Buick GMC Hutchinson