Pool's Body Shop,llc
Auto body shop in Caldwell, Kansas
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I was in an accident and pretty shook up kanfi made me at ease and i felt reassured once i talked to her that she would help me thru it and she did. Forever now i will use Pools! Tysm kandi / shop
Horrible service in the front office and flaws found on my car. I sent my car to them through an insurance claim to get the front left bumper and headlight housing fixed. Got my car back a week later with the bumper and headlight housing fixed, but found three separate spots on my hood that had bubbling and the paint was raised. I voiced concerns on the spots that were found and was immediately shut down and told that it’s from bird poop, or due to corrosion (my car is only a 2019), and also that “I must’ve just not noticed it before”. I know for a fact that these were not here prior and even have pictures to prove. My pictures weren’t “good enough” for them to tell when it’s clear in every picture I had and pictures they even had when they first got the car to the shop that there were no spots to be found. I am a 5’3 100lb female and the man(Emmet) AND woman(Candy) in the front office both apparently felt the need to talk to me with disrespect and aggression right away, they both cussed at me telling me I was wrong, and at one point the man(Emmet) started to approach me aggressively getting in my face and pointing his finger in my face for simply pointing the spots out and stating that they weren’t there prior to me bringing the car in. Candy and Emmet both refused to apologize to me and refused to fix the car. This will be the first and last time I will use Pools body shop due to the disrespect, aggression, and flaws found on my car. I will not be referring anyone to this establishment either since I now know they are NOT trustworthy or professional whatsoever.
Excellent service! Highly recommend!
Reply from the business:
May 20, 2024We appreciate your business. Glad you are happy with the service.
Reply from the business:
May 20, 2024Thank you for the awesome review. We are grateful for your business.
Reply from the business:
May 10, 2024We appreciate your business more than you know. Thank you for choosing us for your collision needs.
Reply from the business:
May 10, 2024Thank you for choosing Pool's body shop for your collision needs. We really appreciate your business ,
Reply from the business:
Apr 24, 2024Thank you for trusting us with your vehicle collision needs.
Reply from the business:
Apr 24, 2024We appreciate your awesome review of our service and thank you for trusting us with your vehicle collision needs.
Good People to deal with
Reply from the business:
Apr 24, 2024thank you for trusting us with your repairs.
Reply from the business:
Apr 26, 2024Thank you for trusting us with your vehicle and we are here if you need us.