Walser Auto Campus | Wichita
Auto body shop in Burns, Kansas
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There's a difference between being a pushy salesman, and actually trying to earn someone's business. If a vehicle has been on your lot for 30-60 days plus, you should be negotiating to get it off the lot. Negotiating isn't a bad word, especially in sales. The other thing is, when I'm calling your dealership and no answers and the calls go straight to voicemail, that's saying something. I can't put all the blame on Jesus, and I actually blame the leadership at this dealership. Anyone looking to spend north of to spend north of 70k for a vehicle should have your undivided attention. This is coming from a business owner! Thank goodness I didn't waste a 5 hour drive to this dealership. By the way, another local business to you guys (in the car industry) warned me about your dealership. Glad I took his advice. Do better!!!
My favorite place!❤️
I purchased my Lexus back in January and happy to share that it continues to be one of the best decisions I've made all year. Lam went the extra mile to make sure the entire purchasing experience was tailored for my ease and comfort. From accommodating multiple test drives, to calling my bank to confirm the best possible rate, the process was seamless, professional, and absolutely pressure-free. The customer service at Walser demonstrates exactly why they uphold a top-notch reputation in the Wichita area. A huge and many thanks to Lam and his team for executing exceptional care, from start to finish, and exceeding my expectations!
Luxury Auto is what they DO.
Reply from the business:
Apr 25, 2024Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us at Walser Auto Campus. Providing luxury auto experiences is what we are passionate about, and we are delighted that you recognized that in your visit. We look forward to serving you again in the future and continuing to exceed your expectations. If you need anything else or have any further feedback, please don't hesitate to reach out. Thanks again for choosing Walser Auto Campus for your automotive needs!
Buy here bottom line, Zach was extremely helpful and responsive. Definitely hit him up if you’re looking for a new vehicle here!
Reply from the business:
Apr 25, 2024Thank you so much for taking the time to share your experience with Zach at Walser Auto Campus! We're delighted to hear that Zach provided exceptional service and made your car-buying process smooth and enjoyable. We appreciate your recommendation and look forward to assisting you with any future vehicle needs.
Great parts department staff. Always helpful.
Reply from the business:
Apr 25, 2024Thank you for taking the time to share your positive experience with our parts department staff at Walser Auto Campus! We're delighted to hear that our team was helpful and provided great service. We always strive to meet and exceed our customers' expectations, and feedback like yours motivates us to continue delivering exceptional service. We look forward to serving you again in the future and appreciate your business.
Ellen is the definition of professional. Amazing help. She rocks, see her for your next Rover. Thank You
Reply from the business:
Apr 25, 2024Thank you for your kind words! We're delighted to hear that Ellen provided you with excellent service and made your experience with Walser Auto Campus exceptional. We appreciate your business and look forward to assisting you with all your automotive needs in the future.
I posted the review below a little over. 2 months ago and thought I had the problem resolved. Just got another email. Asking me if I want to sell or trade in a vehicle I DO NOT OWN ANYMORE,,,,, it is scrap now!!!! I guess my only option is to unsubscribe which is unfortunate that I have to do that in order to not be harassed about them buying a car from me that I do not own anymore Here was my old review. If I could give them another 1 rating I would — I was very happy with the cars I have bought from them. Unfortunately one of them was totaled. After telling them I no longer have the car they finally quit calling me asking to buy it back/trade in but they keep sending me emails asking to see what it is worth. Every email I get from them reminds me I do not have that great car anymore. I have called them many times and told them I am fine receiving emails but to remove the specific car and the emails just keep coming. So at this point I would say they have poor marketing tactics and therefore the negative review Maybe this will get someone’s attention
Reply from the business:
Feb 25, 2024We sincerely apologize for the frustration and inconvenience caused by our communication regarding your totaled car. It deeply saddens us to hear about your negative experience and the reminders of your loss through our emails. Your feedback sheds light on areas where we can improve our communication and marketing tactics. Rest assured, we take your concerns seriously and are committed to rectifying this situation promptly. Please accept our sincerest apologies once again for any distress this has caused you. Please don't hesitate to reach out to our marketing team directly at wiksmarketing@walser.com and provide them with your contact details. They will investigate this matter further and ensure that your specific car is removed from our email communications immediately.