Lanny Baker Realty LLC
Real estate agent in Boston, Kentucky
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Reply from the business:
Oct 11, 2022Thank you!
Very Professional.
As a home inspector who meets and deals with hundreds of Realtors every year, I can say dealing with Mark was an absolute treat! He helped me get my inspection scheduled with the listing agent, and showed up for the big day to help his buyer through the process. More agents should take a page from his playbook and understand that folks don't do this everyday like we do, and that extra effort for his buyers shows in more ways than they could know. Kudos to Mark!
Called to find some information out the gentleman didn't get a hold of me till 4 days later I needed to speak to somebody that day it's quite irritating when you can't get a hold of anybody and you're looking for a house to live in
Reply from the business:
Oct 11, 2022Truly sorry to hear your first experience with us was below standard. As a growing family business, all calls go straight to the boss. Your call came during a six week period our family of six was visited by a well-known virus. This is no excuse for poor response time, however we learned valuable lessons and in direct response to your review implemented new practices to respond to inquiries in a timely fashion. Our vision for 2022 includes adding agents and office staff as well. At Lanny Baker Realty we want our clients to become satisfied, lifelong friends. Honest feedback is the only way to truly improve and achieve this mission. We invite you to experience this firsthand with any future real estate needs you may have.
You can easily have a friend in the business sell your house. The house was listed and the property was on the fast track to being Sold!! The process was easy for us because everything was taken care of for us. Questions were answered and the house was well presented to the buyers. Thanks to Mark at Lanny Baker Realty!
Wonderful realtor. He goes out of his way to help you find a great home.