
Silver Stone Team -powered by Go Mortgage
Mortgage broker in Amherst Junction, Wisconsin
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Tom was fantastic to work with! He is great with communicating updates to situations and getting information out to you quickly. With Tom working on our mortgages, we had reliable service provided and not once had to re-do paperwork due to a misstep. We were very impressed by his work ethic and I would certainly recommend him for any and all of your financing needs in the future.
Doug is a great asset to this company. He knows what’s he is talking about and always does his best to give his customers the loan they need. HIGHLY RECOMMENDED!!
Finance of America might be able to get you a loan quickly, but that's where their customer service stops. I have owned my home less than 2.5 years and in that time, my loan has been transferred 5x including me choosing to refinance BACK with FOA with a verbal understanding that my loan would not be sold to anyone else again. They lied, and it's been sold again. In those transfers, I've had to make new accounts with new companieS which takes them over a month to get into their system, reset up direct pay, re-sign for how my taxes will be decuted, and 2 out of 3 of those times, something went wrong causing no payments to be pulled for 2 or 3 months and then double and triple payments to be pulled. It's been a complete headache and after 2 transfers, when FOA called me to refinance, I brought this concern to them and was reassured that they wouldn't be selling loans anymore. I refinanced, went through the entire account switch and paper signing all over again, and my loan was resold in less than 6 months. This company is only concerned with making a quick buck, not making sure you understand or are satisfied with their service.
Doug S. is a great guy to work with. Was very responsive to questions that we had as we went along the financing process. This is the second time my husband and I have worked with him and we have appreciated and enjoyed both experiences.
Reply from the business:
Aug 16, 2022Wonderful to hear you came back for seconds! We're proud to have Doug on our team, thanks for taking the time to share this :)
Nic was very knowledgeable and helpful. The process went very smoothly. All of our questions were answered in a timely manner. Would definitely recommend!
Nic and Megan were great! They answered every question we had and were patient with us when we didn't understand. The whole experience was pretty smooth. Thank you both!
Wonderful to work with, great communication and always get the loan closed!!
Nic did a great job through the whole loan process and got us a great rate for our new home!