Everyone at Novus knows their stuff. Fast responses with any questions that I had buying a first house. Thanks to Jordan, Brittany, Jessica and team that made my dreams a reality! Would definitely recommend if you’re looking for a mortgage.

Jordan and Jessica, and their whole team was amazing to work with. They made buying a home easier than I ever thought possible. They also gave me an opportunity where others would not. They were extremely fast in responding to any questions or emails that I had and they were patient and constant professionals. If you are thinking about calling them for a loan, I highly recommend this company. Thanks to their help, my family and myself are now homeowners and I couldn't be happier. 5 stars all day!

Jordan, Jessica and their team were great to work with!-(We worked with Ariyanna also) We bought a home through the seller, not a realtor. Waterstone got the ball rolling so quickly had great communication and helped quickly with any questions we had. We will use them again in the future no questions asked.

After our recent first home purchase i couldnt be more pleased the way Jordan and his team made it happen! Thank you waterstone cant wait to work together more!

All the other banks and companies turned me down because I did not have 2 year employment due to being in the military and getting out in the midst of covid. One of the first things Jordan said was something along the lines of "Always find a way to yes." If there is a will there is a way. I love that kind of attitude and was glad it was reciprocated. I was able to close quickly despite my busy schedule and full time job. I found it difficult and often times there was bad communication because of inopportune timing. The reason for the 4 stars is because communication have been better. When I could get a hold of Jordan, he explained things concisely and answered my questions thoroughly. However, unfortunately, it was seldom that I spoke to him. I found it tough to get into contact with the team, be it email, phone, or text. In a time of automation and everything being electronic, nothing beats the assurance of a human voice and person behind the phone to let you know things will be okay. Especially for a first-time home buyer who doesn't know what is going on and can easily feel overwhelmed by the scary steps it takes to own a home. I disliked the automated emails, too, and felt overwhelmed by the stream of them. Solution to both of these problems is to merely call and assure the clients more often. I know it is easy to email and text, but people want to hear it from a person. Like I said earlier, when communication was established and maintained, I felt assured by the experts I was listening to. It just needed to happen more often. Signing documents was made easy, however I also wish I could have gone over them more extensively in person or on a call (more often, once again). It, too, is unfortunate that I never met the team. I think meeting in person at least once, twice, or three times would be much better for clients. Nonetheless, they helped me when no others would. I likely could have been a better customer as well, and we all were busy! Would be neat to see a review of my review, reviewing me as a customer lol.

Very stressful and poor experience. I recommend exhausting all other options before using this mortgage company. Jordan and Jessica apparently do not communicate. We would send in all documents that were requested by one of them and receive an email the next day from the other asking for the same information. Financial documents were lost and needed to be resubmitted multiple times. We were pre-approved after disclosing all of our financials and the team managed to miss a CAIVRS score that required us to pay off my wife's student loans in full. This came after we had an accepted offer and had paid our ernest money. Our closing was pushed back multiple times at which point Jordan suggested an arbitrary date for closing but never communicated it to anyone until 5 days before our scheduled move. And only after I happened to say something about the closing time and location in conversation. We moved across the state and lived with my parents with all of our belongings in a moving truck for an additional week while the only saving grace for this company, Debbie, sorted out the mess. Jordan and Jessica had stopped communicating weeks prior to closing. Since our move I have talked with others going through awful home buying experiences. I asked who they were using and, to no surprise, they answered Waterstone Mortgage Experts Team Leonhard. Waterstone has multiple locations so I can not speak to the company as a whole, but I would recommend avoiding Mortgage Experts Team Leonhard.

Being a first time home buyer was so easy working with Waterstone Mortgage. I had the pleasure of working with Jessica and Jordan Leonhard. Every question I had was answered in a way I understood immediately when during business hours. Low, locked loan rates was a huge plus! Thank you Waterstone Mortgage for making us home owners!! :) I highly recommend working with Waterstone for all your mortgage needs!

Great people to work with in Marshfield Wi