POOR CUSTOMER SERVICE No clue!!!

Been a member of CoVantage for a long time now and they have been great to work with for anything whether it be using their checking, savings, bill pay, and even various types of loans. They also typically have their loan interest rebate every year that you get a percentage of your interest back which is awesome. I find myself always going to the Plover location now even though I'm in Point because I love the new advanced ATMs that you can make deposits 24/7, it's game changing. Hopefully the other locations will at least get one of these. Overall I have nothing but good things to say about CoVantage.

Friendly staff

Extremely incompetent as a Credit Union. DON'T do BUSINESS here! Refusing to refund late fees, and they lost a proposal from Greenpath for my debt management program. They don't document my account when I call EVERY month to explain things, etc. It's ridiculous!!!! Very unprofessional and customer service is horrible. I don't know how they manage to stay in business!!! Worked with Bob K and other staff who resolved my problem 🙄 quickly! This happened AFTER I went to local branch in person.

Called multiple times and always unable to get through. Never able to speak anyone. Poor customer service. Was transferred until 5 pm then they closed. Is anyone working the phone line!?

It's a great place to do your banking

They need an experienced IRA person. I went there today on 04/27/2022 to move an IRA to another Credit Union, signed papers and was given a check, went to the other credit union to find out I was missing essential documents to complete the transaction. Several calls were placed back to CoVantage to obtain the correct documents and several hours later I only had received half of what I needed when it was past the closing time. Have to try again tomorrow and waste more time and gas going back and forth. It just doesnt pay to try to do business in person when people who are supposed to be professionals dont know what they are doing.

This bank has been nothing but a great experience for us in little over a year we have been there. My husband and I also highly recommend Calvin Hoyord out of the Stevens Point, WI office if you are interested in getting a home loan. Let me tell you with all the challenges we faced in our little time of purchasing a home we had... Calvin was there for us every step of the way and if he didn't have the answers he got them quickly to us. We are looking forward to many years of doing business with CoVantage. Highly recommend this bank to anyone!!! Thank you for everything you have done for us!!

Worst loan experience ive ever had! No communication, took over two weeks at times to get a response. Would not recommend.